Rated 3.9 out of 5 by 9
Rated 3 out of 5 by Babychef Great tech, but immediate problems.
I have been impressed with the technology and features of this machine. It produces great espresso, lattes, etc. However, we had 2 significant problems in the first 2 weeks of use. First, the steaming handle on the milk carafe got jammed in the open position. Philips did replace this for free, but it took a couple of long phone calls. Second, the single doser for pre-ground coffee would not work. Was told that it had to be reprogrammed. This required shipping to the Saeco service center with a 2 - 4 week turnaround. Still waiting for it to be returned to us.
23 January 2016
Rated 4 out of 5 by Cinfar I love this machine
I love this machine. I have been searching for years for exactly this. So happy to have found it.
I do have two complaints. The first is I cannot get it as hot as I would like. To me it's just lukewarm and I like my coffee hot. The second is I like to drink my coffe from a tall mug and the frothier it too short to use a tall mug.
16 December 2013
Rated 3 out of 5 by BostonCoffeeLover Cold Latte Is Never A Good Thing
I was upgraded to this machine during a return and thought that I'd hit the lottery getting a machine at this price point from Phillips Saeco! Unfortunately, it doesn't matter what type of bells and whistles the machine has - if the coffee comes out cold it's just no good. There is no adjustment setting for the temperature of steamed milk and it literally comes out lukewarm. If you got his beverage from Starbucks you'd send it back, it's that bad. I have to microwave it to make it palatable. The coffee itself is warm, but not hot, even at the max temp setting.
The machine brews tasty coffee, is quiet and, once you go through the set up process, is user friendly. But cold latte or cappuccino every morning just stinks. No way I'd pay this money for this machine.
25 November 2013
Rated 5 out of 5 by cedup Coffee heaven
It certainly does many different varietys, I am learning all about better beans. It is used everyday more than once. The drip coffee maker is used less and less each week, which previously was used everyday as the main coffee maker, not any more. There are still lots of different beverages I have yet to make. It does everything as advertised. and yes, the water does get refilled often, drain the drip tray, empty the grounds in the basket from use. But if it was made larger to hold more water and used grounds, I can bet it would not be healthy, one would leave old beans and water would get not as clean? It might be a good idea it does need to be emptied as it is now. Works great, one of my better pricey buys.
12 May 2013
Rated 5 out of 5 by Robbie2 Since I have gotten my Xelsis I have used it EVERY day!
Since getting my Xelsis I've quit drinking standard coffee. I have found that the machine is easy to use and set up. So far I've only found three drawbacks...(but are not deterrents for recommending this machine to my friends#.
1. The water reservoir is too small.
2. The inner water tray is too small.
3. The milk frother doesn't heat the milk enough.
I find that with the milk frother it's quicker just to steam/froth the milk myself #which with the steam wand option makes it really great!).
16 April 2013
Rated 5 out of 5 by MacPro293 Excellent machine with many great features
Have owned several high end coffee machines, but by far this is my favorite
16 April 2013
Rated 5 out of 5 by Rolaids Very versatile coffee snob solution!
I purchased this over 3 years ago when it first came out for small office use. I have been very pleased at how many options there are and just how customizable it really is for each user.
Yes - If you own one you will need to clean it and empty it. I can't understand the reviews that seem to think it should do it all and then some. Have you ever used a totally manual system and cleaned up after that?
If you love customizing great coffee (a coffee snob like me) and want a simple milk solution that you can put in a fridge and only clean weekly instead of each and every use then this is the cadillac of coffee and you will be impressed!!
6 April 2013
Rated 1 out of 5 by Roberst9403 too expensive and poor prformance
uses too much water, ask to empty the dripping trey and after too coffees ask to discharge the coffee ground. Phillips should make it better ( if someone empty the dripping trey , he will empty the coffee grounds as well). The main problem is that is using way too much water. For the money you pay for this machine i will definetly not recomended to anyone.
12 October 2012