Rated 1 out of
Weekly cleaning, try daily
This machine needs to be cleaned daily, yet their maintenance schedule calls for weekly. The coffee puck is wet on one extraction & the next it is fine, no settings were changed. The wet puck then spreads grounds all over the brew group, causing the need for weekly maintenance. This started happening eight months into ownership. We are just not impressed with this machine, a waste of money.
Date published: 2017-05-09
Rated 3 out of
Good start but needs some work
Makes great espressos but a few comments.
The use of the Variable brewing pressure for coffee and espresso is not clear. All coffee is ground into pucks and then water is pushed through with pressure. Drip coffees are not possible from my experience - only puck based coffee with less pressure (which isn't the same).
The app is great but the fact that the app profiles aren't updated on the machine is a big failure. If you use the app, it's great to customize the coffee options but those settings are transferred to the profiles on the machine.
When brewing 2 coffees (option on the app) the machine does not change the amount of ground coffee. This means you're getting 2 much weaker coffees. If I am brewing 2 coffees, I would expect to have double the ground coffee.
Some small things - like on the touch screen it says Americano, while on the App it says American.
Would highly recommend IF these were addressed.
Date published: 2017-03-29
Rated 4 out of
Makes great coffee
Adjusting coffee dosage etc. on the ipad is great.
My big complaint is this machine makes hot milk but will not froth.
I invested in a Breville Milk frother and now I have froth galore.
My former Saeco Exprellia Evo was perfet.
Date published: 2017-02-03
Rated 2 out of
This product needs upgrading.
Product instructions are not accurate. They say you can control the amount of coffee you are brewing as well as the strength and that's not the case. I called customer service and they confirmed my experience with the machine was the same as they experienced when they were attempting the same procedures. It also doesn't provide a way to cancel the descaling procedure which I don't need since I use water that has gone through both a filter and reverse osmosis.
Date published: 2016-12-28
Rated 5 out of
Excellent made to order coffee
Very good product. Ground coffee design could be better. The grounds don't easily go in the dispenser and you have to cover machine to make sure grounds don't go in vents. For cost, all maintenance supplies should have been included with product to get consumer started. Other than Amazon, having trouble finding oil remover and milk carafe cleaner in stores. Lastly, crema could be a little thicker. Otherwise, excellent coffee that taste close to French press and very good espressos.
Date published: 2015-12-26
Rated 5 out of
I adore this machine - Makes me feel like waking up in the morning
This is just an awesome machine with all types of coffee at your fingertips that taste great. Recommend that you get the instruction book from the website - the one that comes with it is just awful. Once you get through the set up and get used to the functions, it is just a joy. We love, love, love this machine!
Date published: 2015-11-17