Rated 4 out of 5 by 3
Rated 2 out of 5 by Great77 This product needs upgrading.
Product instructions are not accurate. They say you can control the amount of coffee you are brewing as well as the strength and that's not the case. I called customer service and they confirmed my experience with the machine was the same as they experienced when they were attempting the same procedures. It also doesn't provide a way to cancel the descaling procedure which I don't need since I use water that has gone through both a filter and reverse osmosis.
28 December 2016
Rated 5 out of 5 by MGMichigan Excellent made to order coffee
Very good product. Ground coffee design could be better. The grounds don't easily go in the dispenser and you have to cover machine to make sure grounds don't go in vents. For cost, all maintenance supplies should have been included with product to get consumer started. Other than Amazon, having trouble finding oil remover and milk carafe cleaner in stores. Lastly, crema could be a little thicker. Otherwise, excellent coffee that taste close to French press and very good espressos.
26 December 2015
Rated 5 out of 5 by myohmy I adore this machine - Makes me feel like waking up in the morning
This is just an awesome machine with all types of coffee at your fingertips that taste great. Recommend that you get the instruction book from the website - the one that comes with it is just awful. Once you get through the set up and get used to the functions, it is just a joy. We love, love, love this machine!
17 November 2015