Consumer
Products

Saeco PicoBaristo Super-automatic espresso machine

Brews 8 coffee varieties, Automatic Milk Frother, Stainless steel, 10-step adjustable grinder HD8924/47

Troubleshooting

My Philips/Saeco espresso machine shows a red service key / error code

If error code 1, 3, 4, 5 or 14 occurs on your Philips/Saeco espresso machine's display, we can help you out with some simple solutions. Regarding any other error codes, we recommend bringing your Philips/Saeco espresso machine to service.

E01

Unblock the coffee funnel with a spoon handle

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group
  3. Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel
    Note; If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below
  4. Move the handle up and down until the clogged ground coffee falls down. Note: Some force may be required.
  5. Remove all fallen ground coffee and place back the brew group
  6. Brew an espresso
  7. After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure

GranBaristo or Moltio machines only; Coffee beans are stuck between/under the removable bean container

  1. Remove the bean container from the machine
  2. Detach the bean container and clean both parts
  3. Remove all coffee residues underneath the coffee bean container with a cloth

To prevent the coffee funnel from getting blocked

  • Do not pour/spill any water into the coffee bean container
  • Clean the coffee funnel weekly
Unblocking coffee funnel 1.gif
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E03

Clean and grease the brew group

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group
  3. Make sure the brew group is well greased, see movie for instructions
  4. Place back the brew group, coffee grounds container, drip tray and close the service door
  5. Switch the machine back ON
Rinse Brew group.gif
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E04

Re-insert the brew group, make sure it is locked into place

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group
  3. Set the brew group in neutral position, otherwise it cannot be inserted. See movie for instructions
  4. Place back the brew group and make sure it is locked into place. You hear a soft click when it is locked and correct inserted
  5. Place back the coffee grounds container, drip tray and close the service door
  6. Switch the machine back ON
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E05

This indicates that there is air in the system or the internal pipes are clogged with lime-scale.
Please check below situations and solutions.

When using an AquaClean/Brita filter

  1. Remove the filter from the water tank and switch the machine OFF and back ON
  2. If the message disappears the filter was not well prepared or clogged. Prepare or replace the filter.

The message appears directly after the machine has been switched on

  1. Switch OFF the machine.
  2. Remove the water tank and remove any coffee beans located on the bottom of the water tank compartment.
  3. Check if the steam wand is clogged. Remove scale/dirt of the steam wand with a needle
  4. Switch the machine back ON and dispense 2-3 cups of hot water.

The message appears during brewing

  1. Switch the machine OFF.
  2. Clean and grease the brew group
  3. For Exprelia/Xelsis only: Turn the SBS knob to the middle and restart the machine

The message appears directly after or during descaling

  • Parts of lime-scale are blocking the system. Switch off the machine for one hour. If the message disappears, descale another time the machine as lime-scale is still inside.
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E14

The machine is overheated

Switch the machine off and wait for 60 minutes.

E19

• Allow the machine time to adjust from transport temperature to room temperature.
• Switch off the machine for 30 minutes and switch it on again.

Other Error Code

In case there is an other error code displayed. Please contact our Consumer Care Center to help you out as the machine needs service.
Error 2
Error 10
Error 11
Error 14
Error 15
Error 22
Error 23

Neither of the suggested solutions has helped me

Please contact our Consumer Care Center to help you out as the machine needs service.

The information on this page applies to the following models: HD8924/47 , HD8927/47 , HD8911/47 , HD8917/47 , HD8869/47 , HD8767/47 , HD8967/47 , HD8855/47 , HD8758/57 , HD8771/93 , HD8759/47 , HD8964/47 , HD8765/47 , HD8773/47 , HD8966/47 , HD8857/47 , HD8772/47 , HD8775/48 , HD8852/47 , HD8954/47 , HD8751/47 , HD8752/87 , HD8753/87 , HD8930/47 , HD8856/47 , HD8946/47 , HD8944/47 , RI9913/47 , HD8833/47 , HD8837/47 , HD8838/47 , RI9837/05 , RI9836/11 . more less

Other issues

Dispensing(4)
Leaking(2)
Performance(3)
Power/ Charging / Battery life(1)
Grinder(1)
Alarm(4)
Functionality(1)
Milk(1)
Display(1)
Noise(2)
Brew group(2)
Filter(4)
Descaling(1)

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