Consumer
Products

Shaver series 5000 Wet and dry electric shaver

MultiPrecision Blade System, 5-direction Flex Heads, SmartClick precision trimmer S5380/06

Troubleshooting

My Philips shaver does not switch on

If your Philips shaver is not turning on, try our simple troubleshooting advice to solve this issue.

Recharge the shaver

It is possible, that the battery of your Philips shaver is drained. We advice you to fully charge the shaver and then try turning it on again.

Connected to the mains

If you are using a wet and dry shaver it will not work if it is connected to a power outlet. This is for your own safety, because electricity and water are a hazardous combination. Try unplugging your shaver from the main power supply and then switching it on.

Travel lock activated

Some Philips shavers have a 'travel lock' function. If this is activated, the shaver will not turn on. Press the on/off button for 3 - 5 seconds to deactivate the travel lock and then try turning on the shaver.

Damaged

It is possible that the shaving unit of your shaver is soiled or damaged to such an extent that the motor cannot run. Clean the shaving unit thoroughly and if it still does not work then look for a replacement.

Note: Some shavers will display an excalamation mark when cleaning or replacement is required.

Assemble properly

The Philips shaver will not turn on unless it is assembled properly. Make sure that all the attachments are in place.

The information on this page applies to the following models: S5380/06 , S5570/66 , S5400/08 , S5420/08 , S5600/12 , S8950/90 , S5620/41 , S7710/15 , S9311/27 , S9721/27 , S9531/27 , AT928/20 , AT790/16 , YS521/17 , YS534/17 , AT921/28 , AT890/20 , AT750/20 , AT920/41 , AT750/41 , AT890/41 , AT891/16 , AT940/20 , AT752/20 , AT893/20 , AT751/14 , AT751/16 , AT891/14 , HQ7782/16 , HQ6707/16 , HQ7742/16 . more less

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