Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

Personalized coaching, Smart brushing sensors, 3 modes, 3 intensities, 2 brush heads HX9192/01

Frequently Asked Questions

My Sonicare app brushing guidance won't properly show my positioning.

If your Sonicare app will not properly show the position of your Philips Sonicare electric toothbrush, we are here to help. Discover how to solve it yourself.


  • Make sure you are using the guided brushing feature accordingly
  • There may also be a bug in the app causing this to happen. We are constantly looking for ways to improve the experience of our products. To make sure you have the latest updated version, check the App Store or Google Play Store, which includes updates to fix bugs including crashes.
  • For additional help, you can access customer support online or through the app Support.

The information on this page applies to the following models: HX9192/01 , HX9193/03 , HX9193/04 .

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