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Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 4 modes, 3 intensities HX9903/01

Troubleshooting

My Philips Sonicare toothbrush makes loud noise

The Philips Sonicare toothbrush makes a lot of brush strokes per minute. This comes with its sounds. Make sure that your Sonicare toothbrush is not broken.

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Manual and electric toothbrushes

The sound and vibration of the Philips Sonicare toothbrush may seem unusual to you if you are used to a manual toothbrush. However, you can check a few things to make sure everything is operating normally.

With and without a brush head

Test the sound level of your Sonicare handle without a brush head attached. If your Sonicare handle is considerably much nosier with no brush head attached, contact Philips Consumer Care for further troubleshooting.

Is the brush head securely placed?

Make sure that the brush head is securely installed and not loose or wobbly.

Remove the travel cap

Check to see if the transparent plastic travel cap is removed from your brush head.

Counterfeit brush heads

Counterfeit brush heads may make more noise when used on your Philips Sonicare handle. We recommend you to use genuine Philips Sonicare brush heads.

Replace brush heads after 3 months of use

As brush heads wear out, they may start to produce more noise. A noisy handle may indicate it is time to replace your brush head. Make sure to use genuine Philips brush heads only.

If replacing your brush head did not solve the issue, please contact Philips Consumer Care.

The information on this page applies to the following models: HX9903/01 , HX9957/51 , HX9903/41 , HX9903/21 , HX9903/11 , HX9985/01 , HX6211/05 , HX9192/01 , HX9194/08 , HX9193/04 , HX9193/03 , HX6392/02 , HX9343/10 , HX9383/76 , HX9383/62 , HX9383/57 , HX9383/10 , HX6582/51 , HX9332/10 , HX9392/90 , HX9392/05 , HX9372/10 , HX9362/10 , HX9352/10 , HX6321/02 , HX3211/03 , HX3211/12 , HX3211/23 , HX3211/33 , HX9143/02 , HX6211/99 , HX9371/04 , HX9188/11 , HX6211/07 , HX9172/15 , HX8911/02 , HX9382/74 , HX9142/32 , HX9182/34 , HX9182/32 , HX6362/02 , HX6962/73 , HX9382/54 , HX9181/25 , HX6211/98 , HX6681/07 , HX6581/50 , HX9342/03 , HX9181/26 , HX6211/04 , HX6631/24 , HX9362/68 , HX6211/96 , HX6311/07 , HX9352/04 , HX5661/99 , HX9170/10 , HX5610/00 , HX5610/04 , HX6512/55 , HX6733/90 , HX9382/05 , HX9332/03 , HX9332/12 , HX9332/05 , HX9332/04 , HX6511/02 , HX6972/10 , HX6311/02 , HX6911/02 , HX6942/10 , HX6932/10 , HX6732/80 , HX6511/50 , HX6582/50 , HX6711/02 , HX6732/02 , HX6982/03 , HX6902/02 , HX5361/29 , HX5752/02 , HX5751/02 . more less

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