Consumer
Products

Viva Collection Pasta and noodle maker

Black HR2371/05

Troubleshooting

My Philips pasta maker does not work / stopped working

If your Philips pasta maker doesn’t work, makes alarm sounds or the mixing chamber lid is detached/pushed open, there might be a simple solution.

The pasta maker is overheated due to long and continuous usage

In this case, disconnect your pasta maker from the power source, and allow it to cool down.

The chamber lid might not be assembled properly

If your pasta maker is not working right after pressing the start button, then the chamber lid might not be correctly assembled.

Please make sure all the safety pins are fully inserted in their safety switch holes.

Depending on your Philips Pasta Maker Model, the safety pins are either one or two pins that need to be in full contact with the switches.

Philips Viva pasta maker - safety pins

There might be too much flour in the mixing chamber

If you notice the problem while making pasta, then there might be too much flour in the mixing chamber.

The maximum amount of flour recommended for each batch of pasta is 400g for Viva (HR237 models) / 500g for Avance (HR235 models).

If you have put more than the indicated amount of flour in the mixing chamber, please reduce the amount and make another batch of pasta.

The ratio of flour-water provided in the "Flour/water ratio table" might not have been followed correctly

In this case, unplug your pasta maker, clean it and restart the pasta making again.

If the water flour ratio is correct the dough should have the following consistency:

It should be crumbly and appear rather dry. This consistency is needed as with the extrusion forces this is then turned in the perfect pasta dough.

Flour/water ratio - Philips pasta maker dough consistency

The mixing paddle may be blocked by some foreign objects

Please make sure there are no foreign objects blocking the mixing paddle.

The wrong program might be selected

Unplug your pasta maker, clean it, and follow the user manual again to restart it.

The information on this page applies to the following models: HR2371/05 , HR2358/05 , HR2357/05 .

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