Consumer
Products
6000 series Google Cast Ultra HDTV

6000 series Google Cast Ultra HDTV

43" class/po, 4K Ultra HD 2160p 43PFL6621/F7

Troubleshooting

How do I make certain that I am able to watch Netflix in 4k resolution?

To enjoy Netflix in 4k resolution, several conditions must be satisfied.

  1. You must have a Netflix account that supports 4k output. The basic level of Netflix account does NOT allow 4k streaming. To verify whether your account supports 4k, you should log into your Netflix account and check under the YourAccount section. Under Plan Details you should see 4 Screens + Ultra HD. This is currently the premium plan offered by Netflix and it does cost more than the basic 2 Screens plus HD plan that only supports 1080p. If you see anything other than “+Ultra HD” at the end of your plan, you can either upgrade your plan online in your account or contact Netflix for any questions you have regarding the plan differences.

  2. You must make certain that your settings for content streaming allow for Ultra HD resolution. To do this you will again need to log into in your Netflix account. Select “Playback Settings” under your profile. You need to select “High” Data Usage.

  3. You also need to make certain that your internet speed will allow Ultra HD (4k). You need at least 7GB per hour for 4k and 3GB per hour for HD

  4. Finally, you actually need to select content that is recorded in 4k. Not all Netflix videos are recorded in 4k so you will want to check for the titles that are. Netflix has a link here that will list their current 4K offerings: http://www.netflixupdate.com/4k-movies-on-netflix-list/

If I have all of the above conditions satisfied, how can I tell what resolution I m actually viewing on my TV?

You can easily verify the resolution of the video you are watching by selecting the INFO button on the remote. It will show you the resolution of the content the TV is currently receiving. Note that depending on your internet service, your internet speed may vary during peak usage times and the resolution may drop as a result.

The information on this page applies to the following models: 43PFL6621/F7 .

Not what you are looking for?

Did we answer your question?

If not, contact us.