Consumer
Products

Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

Personalized coaching, Smart brushing sensors, 3 modes, 3 intensities, 2 brush heads HX9192/01

Troubleshooting

My Philips Sonicare app shows the error message "Calibration failed"

If your Philips Sonicare FlexCare Connected does not calibrate in the Philips Sonicare App, please consider the following option to resolve this issue.

Example error message

You might encounter an error when connecting to your toothbrush to the sonicare app that says the below:

Calibration failed. Make sure your handle is on a flat surface and its lights are illuminated

Step-by-step sollution

1) Place the toothbrush handle on the charger
2) While on charger, Hold down the “Intensity Down” button
3) While holding down the “Intensity Down” button and on the charger, press the power button 3 times
4) The handle will respond with 2 beeps

The information on this page applies to the following models: HX9192/01 , HX9193/03 , HX9193/04 , HX9194/08 . more less

Not what you are looking for?

Did we answer your question?

If not, contact us.