My Philips TV fails to produce any sound when connected to an accessory device with an HDMI to HDMI cable even if the picture quality is good?
The TV's behavior is considered to be normal as some accessory devices have an HDMI audio output setting that requires to be turned on when using an HDMI to HDMI connection
Check the on-screen menu of the accessory device to ensure that the HDMI audio output is set to ON
In some cases, you may need to set the digital out audio stream of the accessory device to PCM
For detailed information, please refer to the user manual of the accessory device
Each product has a unique model number. A model number usually starts with letters followed by series of numbers, e.g. GC6440, 37PFL7403D or SA1300.
There are a few different ways you can locate your model number:
Look on the box
Look inside the product
Look on the product
Look on the manual
Sorry, we did not find this product. Please check if you filled in the correct model number. The model number consists out of letters followed by numbers (e.g. HX9903, SP9820). In case the model number does not offer any results, we would like to advise you to reach out to our contact center.
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