Philips Sonicare ProResultsStandard Sonicare toothbrush head
HX6011/90
My Philips Sonicare brush head falls off from my toothbrush handle
If your Philips Sonicare brush head falls off from your toothbrush handle, follow our solutions below.
Brush head is not attached properly
Ensure that the brush head is inserted properly and aligned in the same direction as the front handle.
Note: There will be a small gap between the brush head and handle. This is normal.
Brush head or handle is dirty
Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean your brush head and metal shaft with lukewarm water or soft cloth.
Type of brush heads
Are you using brush head that is compatible with your Philips Sonicare tooth brush? Our toothbrushes are only compatible with Philips Sonicare brush heads.
Each product has a unique model number. A model number usually starts with letters followed by series of numbers, e.g. GC6440, 37PFL7403D or SA1300.
There are a few different ways you can locate your model number:
Look on the box
Look inside the product
Look on the product
Look on the manual
Sorry, we did not find this product. Please check if you filled in the correct model number. The model number consists out of letters followed by numbers (e.g. HX9903, SP9820). In case the model number does not offer any results, we would like to advise you to reach out to our contact center.
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