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    HX9192/01 Philips Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app
    Please be aware that your product may differ in color from this picture, but the support information is same
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    Philips Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

    HX9192/01

    The guided brushing feature in my Philips Sonicare app does not work

    Is the guided brushing feature not working when using your Philips Sonicare Flexcare Platinum Connected toothbrush? Use this solution to easily solve this yourself.

    You are using the 'Deep Clean' mode

    The guided brushing feature does not work if you are using 'Deep Clean' mode on your Sonicare Flexcare Platinum Connected toothbrush. Your toothbrush must be in 'Clean' or 'White' mode in order to use the real-time guidance.

    Turn off your toothbrush and switch to 'Clean' or 'White' mode for guided brushing.

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