Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Does my device have the MediaConnect feature?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• Are there brackets or mounts available that will allow me to mount my TV to a wall? What are the specifications of the mount and bolts required?
• Lines appear on the screen and over the TV menu.
• What internet features does my device have? Vudu, Netflix, Facebook, etc…
• Will a software update fix my problem? How can I tell if there is a later version of software for my product?
• What should I do if my TV is tilted horizontally when mounted on the table stand?
• Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?
• How do I connect my home theater system (HTS) or surround sound system (SSS) to the TV?
• Why does it take a long time to switch between High Definition and Standard Definition channels?
• No picture appears on the screen when I connect my PS3 game console to the TV.

MediaConnect (1)

• Does my device have the MediaConnect feature?

Before you buy (4)

• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• Why do all of the digital channels have a second digit?
• How can I watch 3D movies?
• Why does my TV not recognize my USB device?

Getting started (9)

• Are there brackets or mounts available that will allow me to mount my TV to a wall? What are the specifications of the mount and bolts required?
• Do I need a converter box for my TV to receive digital channels.
• What should I do if I don't have a picture when I connect my DVD?
• What are the recommended operating and storage, humidity and temperature levels for my Philips product?
• Do I need a special digital antenna to receive digital signals?
• What is the purpose of the USB port on the back/side of my TV?
• When should I run the auto program feature on my TV.
• What size bolts do I need to mount my TV? What is the VESA pattern?
• Does my TV have a VGA and audio PC connection?

Use and Learn (20)

• Lines appear on the screen and over the TV menu.
• How can I connect my Laptop or Personal Computer (PC) to the TV?
• My picture format keeps changing with different channels. How can I set a specific format?
• Why does no picture appear on the screen when an accessory device is connected through the component video input cables?
• Why do I only see AV or HDMI inputs when I press the channel up/down button on my remote.
• How do I get picture and sound on the TV when I connect my Laptop or Notebook with a HDMI connection?
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?
• My TV does not store the picture and sound settings.
• My computer stops working or reboots/restarts when I connect it to the TV with an HDMI to HDMI cable.
• Why doesn’t the picture fill the full screen when I use Automatic or Normal picture format? How does the picture look on my TV when I select Automatic or Normal picture format?
• How do I connect my home theater system (HTS) or surround sound system (SSS) to the TV?
• Can I use a VGA-HDMI cable to connect my PC (VGA OUT) to my TV (HDMI IN)? How do I connect my PC to my TV?
• How to connect antenna / cable TV signal?
• Why does my TV not show a picture and displays "Format Not Supported" on the screen?
• How do I add TV channels that were not picked up during auto-programming?
• Why does my HDTV take time to turn on?
• How can I connect the audio to my TV when I connect an external device with a DVI to the HDMI connection?
• How can I program my Philips remote to work with my order devices?
• How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR...)?
• How do I clean my TV screen?

Apps (2)

• What internet features does my device have? Vudu, Netflix, Facebook, etc…
• What is VUDU and which Philips products have VUDU?

Software and firmware (2)

• Will a software update fix my problem? How can I tell if there is a later version of software for my product?
• How do I update my device?

Tips and Tricks (1)

• What should I do if my TV is tilted horizontally when mounted on the table stand?

Troubleshooting (15)

• I have forgotten my PIN code. How can I reset it?
• Why does my set turn off after a period of time?
• Why does some of my channels not have audio?
• I have neither picture nor sound after connecting. What should I do?
• How do I program my TV channels?
• Why is there no picture or incorrect color (too red, purple, no color, etc) after connecting my TV using the component input?
• How do I get rid of the humming / buzzing sound generated by my TV?
• Why am I getting a black and white picture?
• Why does it take a long time to switch between High Definition and Standard Definition channels?
• Why am I not getting audio from my TV?
• Why is my TV missing channels after running auto-program when I use an antenna?
• How do I make my picture fill the screen?
• Do you have a question about your product which wasn't answered in the FAQs on this website?
• How do I output sound from my Philips TV to external audio devices such as Home Theaters, Soundbars, AV Receivers, etc.?
• I cannot see my computer when I connect it to my TV. Change resolution is seen on the TV.

Parts and Accessories (2)

• Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?
• Why does my Cable/Satellite/Set-Top Box remote not work when my TV is turned on?

Troubleshooting (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.