Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Why is there no sound when the play button is pressed on my player?
• How to switch on/off the device?
• Does the player support copyright protected files (DRM) bought on the Internet?
• What is Device Manager?
• What are audiobooks?
• What can be the problem when I receive the error message LICENSE PROBLEM while playing music on my player?
• How do I repair my player?
• Where can I download music?
• How do I switch my player on/off?
• Does my player support audiobooks from Audible.com?
• My player has no power or locked up.

Before you buy (3)

• Why is there no sound when the play button is pressed on my player?
• Does my player support audiobooks from Audible.com?
• Does my player support Windows 7?

Getting started (1)

• How to switch on/off the device?

Use and Learn (11)

• Does the player support copyright protected files (DRM) bought on the Internet?
• What is the average playtime of the battery with the player?
• My GoGear player cannot display songs correctly. Why is this?
• How do I copy songs from CDs to my player?
• How do I organize my music files?
• How do I clean my player?
• Can I listen to or use my player when it is charging?
• How to transfer audiobook from Audible.com to the player?
• How do I navigate in an audio book from Audible?
• Where can I download music?
• How do I switch my player on/off?

Software and firmware (3)

• What is Device Manager?
• Where can I obtain Device Manager?
• How to repair the player using Device Manager?

Tips and Tricks (4)

• What are audiobooks?
• The memory capacity of the player is smaller than that stated. What is it all about?
• How can I charge my player without a PC?
• What is Audible?

Troubleshooting (1)

• What can be the problem when I receive the error message LICENSE PROBLEM while playing music on my player?

Service and Repair (2)

• How do I repair my player?
• Where in this website is the user manual located?

Troubleshooting (1)

• My player has no power or locked up.