Due to a technical issue the order confirmation email may reach you with a delay. If not received within 48 hours, please contact us.

Due to a technical issue you may not receive shipment confirmation. We are working to resolve this as soon as possible. Your order is being, however, processed correctly and will arrive within the expected delivery times.

Delivery times are currently longer than normal due to high order volume. We are doing our best to get your order delivered as soon as possible. An email will be sent out once your order has been shipped.

We are currently experiencing high call volumes. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.

Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.

Due to a scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologize for the inconvenience. You can continue to shop our products at other retailers in the meanwhile.

Due to a scheduled maintenance, you may temporarily receive the order confirmation email with a delay. This is not impacting the processing and delivery of your order. If you did not receive the order confirmation within 48 hours, please contact us.

Due to maintenance, it is temporarily not possible to add a product to your cart. This will be solved as soon as possible. We hope to see you at another time.

Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologies for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meanwhile.

Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!