Important Safety Warning
Ceramic Discharge Metal Halide Lamps (CDM330)
The firm has received two reports of lamps shattering. No injuries have been reported.
This recall involves the Philips Energy Advantage Ceramic Metal Halide Lamps model CDM330. They are designed as energy efficient replacements for traditional 400W metal halide lamps and intended for use in high-ceiling industrial, retail and commercial applications. The lamps were sold in both a clear and coated version. Each lamp includes an etching, located either at the base of the lamp or on the ovoid of the lamps, that displays the relevant date code, along with Philips’ name, wattage (330W) and the model (CDM330). Affected lamps can be identified with one of the following date codes:
Each lamp includes an etching, located either at the base of the lamp or on the ovoid of the lamps, that displays the relevant date code, along with Philips’ name, wattage (330W) and the model (CDM330).
Consumers should immediately stop using the recalled lamps and contact Philips for a free replacement.
Consumer Contact: Philips Lighting toll-free at (800) 555-0050 from 9 a.m. to 5 p.m. ET Monday through Friday, via email at CanadaWarranty@philips.com.
Sold At: Electrical supply distributors from May 2011 through January 11, 2017 for about $40.
Importer/Distributor: Philips Lighting North America Corporation, of Somerset, N.J.
Manufactured in: USA
Philips recently discovered that, during normal end-of-life failure, the outer glass bulb may shatter and can result in heated internal lamp particles and pieces of glass falling. Philips has decided to voluntarily recall the affected products and replace them at no cost to the end-user.
Philips is offering to exchange affected lamps and provide end-users with a free replacement lamp.
Yes. If you own one or more affected products, you will receive free replacement product upon contacting Philips.
Owners of affected units should immediately discontinue using the product and call (800) 555-0050 or send an email to CanadaWarranty@philips.com to register for a free replacement.
No, you should immediately discontinue use of affected lamps and contact Philips.
Please return the affected bulbs after contacting Philips and do not dispose of the product.
The following CDM330 products are affected by this recall:
(COATED bulb type)
No, the risk is limited to a small batch of lamps with the specified date codes as indicated above. All other lamps are unaffected.
The UPC number can be found on the Bar Code on the lamp package. The Bar Code, without the first digit, contains the UPC code that coincides with the list of products that is included in the recall.
For packaged product, the UPC number can be found on the packaging lamp-sleeve:
UPC Code – 46677232597 - Clear Bulb type
UPC Code – 46677236939 - Coated Bulb type
The Model Number can be found etched on the lamp, as shown:
The date code can be found etched on the lamp, as shown:
The Country of Origin can be found etched on the lamp, as shown:
Once you have registered your affected lamp and Philips has received and confirmed it was from an affected batch, you will be sent a replacement lamp. You can expect to receive your replacement lamps approximately six weeks upon contacting Philips.
Yes, Philips Lighting Canada has reported the issue to Canadian authorities.
If the lamp submitted for an exchange is not a lamp included in this recall program, Philips will not send replacement product and will not be returning your lamp.