Mother carrying child on her back smiling in park while child points ahead

Canada report

Building trust in healthcare AI

Perspectives from patients and professionals

Canada research

AI has taken the world by storm in recent years, including healthcare. Yet its full potential remains untapped.

This year’s Future Health Index report explores this potential, how AI is already helping clinicians and patients today, and what is needed to build trust in healthcare AI, enabling better adoption of the technology and better patient outcomes.

The largest global survey of its kind, analyzing the perspectives of healthcare professionals and patients on the use of AI and digital technologies in healthcare.

Infographic showing 71% of patients have waited to see a specialist and an average longest wait of 131 days

Patients are waiting for care

Widespread delays have consequences. Patients report worsening health due to not seeing a doctor sooner.

Bar chart showing healthcare priorities: accurate and timely medical interventions 91%, automate repetitive tasks 90%, expand capacity to serve more patients 87%, increase face-to-face time with patients 85%

AI can deliver better care, faster

Healthcare professionals believe that AI can enable their departments to serve more patients, more effectively.

Infographic showing 86% of healthcare professionals and 49% of patients are optimistic about AI improving healthcare

But patients have less confidence in AI

Healthcare professionals are more confident than patients in AI, but still have concerns. Issues must be addressed for both groups to build trust in the technology.

AI can transform Canada’s healthcare system by improving access to care, reducing administrative burden, and personalizing care. We can instill trust in healthcare AI through strong, sustained collaboration across the healthcare ecosystem.

Darran Fischer

Managing Director

Philips Canada

Download the full Canada report

Global report

Download report

Local reports

The Future Health Index is commissioned by Philips

For this year’s Future Health Index, we conducted proprietary quantitative research involving almost 2,000 healthcare professionals and over 16,000 patients across 16 countries (Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Japan, Netherlands, Saudi Arabia, Spain, South Africa, South Korea,the United Kingdom and the United States). Two quantitative surveys were carried out by Accenture Song, the world’s largest tech-powered creative group employing a methodology of online (CAWI) surveying. The surveys were conducted from December 2024 to April 2025.

For a full methodology and list of sources, click here