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Customer Services Portal
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Customer Services Portal
For Healthcare Professionals


Manage the performance and service needs of your healthcare products across modalities, anywhere, anytime

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    Philips Healthcare holidays

    During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at
    1-800-722-9377 with questions.

    Click here to see 2021 US holiday schedule
    2020 IMV Award

    Driving Service, at Your Fingertips


    When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. We’ve added new, useful features to our Customer Service Portal! Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels – case, contract, warranty, and more.
    Elevating your customer service experience

    Other New Features 

    Generate End of Life statements

    Calendar views per location, account, and installed product

    Submit requests for supplementary services (e.g. training)

    Export of maintenance visit details to your own calendar

    Add images and PDF files when creating / updating a case

    Export of list views of installed products and cases

    Login to the portal anywhere, anytime

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    Create cases
    Manage cases
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    Manage Philips and
    multi-vendor products
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    Reporting and analytics
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    View contracts by modality, location or individual equipment

    Customer Services Portal

    Driving service, at your fingertips

    Download our brochure (650.0KB)

    Frequently Asked Questions 

    Philips Healthcare holidays

    Date
    Philips Healthcare holidays
    January 1, 2021
    New Year’s Day
    January 18, 2021
    Martin Luther King Jr. Day
    May 31, 2021
    Memorial Day
    July 5, 2021 
    Independence Day (observed)
    September 6, 2021 
    Labor Day 
    November 11, 2021 
    Veterans Day 
    November 25, 2021
    Thanksgiving Day
    November 26, 2021 
    Day after Thanksgiving Day 
    December 24, 2021
    Christmas Day (observed) 

    Request access to the Philips Customer Services Portal


    Note: The below form is for healthcare professionals only.

    Click here if you are looking for support for your consumer product.

    Request access to the Philips Customer Services Portal

    Please fill out the request form below and our support team will create your account.
    * This field is mandatory
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    Contact details

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    Company details

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    What does this mean?
    [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. At least one number/ID per facility must be provided. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc.

    Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice.
    Please read the Portal Privacy Notice for more information.

    Once you submit your request, you will receive a confirmation message.
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    We are always interested in engaging with you.

    Let us know how we can help.

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    I understand

    By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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