Customer Services Portal

Philips Healthcare holidays

During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at
1-800-722-9377 with questions.

Click here to see 2021 US holiday schedule

Driving Service, at Your Fingertips

When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. We’ve added new, useful features to our Customer Service Portal! Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels – case, contract, warranty, and more.

Elevating your customer service experience

Other New Features

Generate End of Life statements

Calendar views per location, account, and installed product

Submit requests for supplementary services (e.g. training)

Export of maintenance visit details to your own calendar

Add images and PDF files when creating / updating a case

Export of list views of installed products and cases

Login to the portal anywhere, anytime

Create cases
Manage cases

Manage Philips and

multi-vendor products

Reporting and analytics

View contracts by modality, location or individual equipment

Driving service, at your fingertips

Download our brochure (650.0KB)

Frequently Asked Questions

Philips Healthcare holidays

Date	Philips Healthcare holidays
January 1, 2021	New Year’s Day
January 18, 2021	Martin Luther King Jr. Day
May 31, 2021	Memorial Day
July 5, 2021	Independence Day (observed)
September 6, 2021	Labor Day
November 11, 2021	Veterans Day
November 25, 2021	Thanksgiving Day
November 26, 2021	Day after Thanksgiving Day
December 24, 2021	Christmas Day (observed)

Request access to the Philips Customer Services Portal

Note: The below form is for healthcare professionals only.

Click here if you are looking for support for your consumer product.

Request access to the Philips Customer Services Portal

Please fill out the request form below and our support team will create your account.

* This field is mandatory

Country

*

Contact details

*

First name*

*

Last name*

Salutation

Academic title

*

Phone*

*

Email address*

Department

Job title

Other job role

Company details

*

Full organization name*

Specialty

*

Province

Zip or Postal Code

*

City*

*

Philips Installed product number(s), Tech ID(s), Site ID(s) or asset number(s) [1]*

Additional remarks / Name of your Philips Account Manager

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I would like to receive marketing related electronic communications about Philips products, services, events and promotions that may be relevant to me based on my user preferences and behaviour. I can revoke my consent at any time.

[1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. At least one number/ID per facility must be provided. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc.

Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice.
Please read the Portal Privacy Notice for more information.

Once you submit your request, you will receive a confirmation message.

Contact information

* This field is mandatory

Country

*

First name*

First name (phonetic)

*

Last name*

Last name (phonetic)

Salutation

Academic title

*

Email address*

Business phone

*

Company*

Job title

Industry

*

Function

*

Specialty

*

Department

*

Province

City

Address

Zip or Postal Code

By specifying your reason for contact we will be able to provide you with a better service.

Follow up information

*

Preferred method of contact

Best time to call

Estimated time of purchase

*

Comments

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I would like to receive marketing related electronic communications about Philips products, services, events and promotions that may be relevant to me based on my user preferences and behaviour. I can revoke my consent at any time.

Customer Services Portal
For Healthcare Professionals

Manage the performance and service needs of your healthcare products across modalities, anywhere, anytime

Philips Healthcare holidays

During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at
1-800-722-9377 with questions.

Driving Service, at Your Fingertips

Other New Features

Login to the portal anywhere, anytime