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Customer Services Portal

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Customer Services Portal
For Healthcare Professionals


Manage the performance and service needs of your healthcare products across modalities, anywhere, anytime

Philips Healthcare holidays

During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at
1-800-722-9377 with questions.

2020 IMV Award

Driving Service, at Your Fingertips


When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. We’ve added new, useful features to our Customer Service Portal! Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels – case, contract, warranty, and more.
Elevating your customer service experience

Other New Features 

Generate End of Life statements

Calendar views per location, account, and installed product

Submit requests for supplementary services (e.g. training)

Export of maintenance visit details to your own calendar

Add images and PDF files when creating / updating a case

Export of list views of installed products and cases

Login to the portal anywhere, anytime

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Create cases
Manage cases
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Manage Philips and
multi-vendor products
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Reporting and analytics
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View contracts by modality, location or individual equipment

Customer Services Portal

Driving service, at your fingertips

Frequently Asked Questions 

Philips Healthcare holidays

Date
Philips Healthcare holidays
January 1, 2021
New Year’s Day
January 18, 2021
Martin Luther King Jr. Day
May 31, 2021
Memorial Day
July 5, 2021 
Independence Day (observed)
September 6, 2021 
Labor Day 
November 11, 2021 
Veterans Day 
November 25, 2021
Thanksgiving Day
November 26, 2021 
Day after Thanksgiving Day 
December 24, 2021
Christmas Day (observed) 

Request access to the Philips Customer Services Portal


Note: The below form is for healthcare professionals only.

Click here if you are looking for support for your consumer product.

Request access to the Philips Customer Services Portal

Please fill out the request form below and our support team will create your account.
* This field is mandatory
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Contact details

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[1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. At least one number/ID per facility must be provided. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc.

Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice.
Please read the Portal Privacy Notice for more information.

Once you submit your request, you will receive a confirmation message.
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We are always interested in engaging with you.

Let us know how we can help.

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