Customer Services Portal

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Customer Services Portal

Manage the performance and service needs of your Philips products across modalities, anywhere, anytime

Driving Service, at Your Fingertips

When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. We’ve added new, useful features to our Customer Service Portal! Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels – case, contract, warranty, and more.
Elevating your customer service experience

Other New Features 

Generate End of Life statements

Calendar views per location, account, and installed product

Submit requests for supplementary services (e.g. training)

Export of maintenance visit details to your own calendar

Add images and PDF files when creating / updating a case

Export of list views of installed products and cases

Login to the portal anywhere, anytime
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Create cases
Manage cases
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Manage Philips and
multi-vendor products
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Reporting and analytics
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View contracts by modality, location or individual equipment

Customer Services Portal

Driving service, at your fingertips

Frequently Asked Questions 

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