Philips Healthcare | Customer Service Solutions

Philips Customer Services

Staying on top of today’s complex and ever changing healthcare environment is challenging enough. The last thing you need to be concerned with is keeping your care systems up and running smoothly. We share their dedication to solve issues before they start, and their drive to keep going day and night until the job is done. With us taking care of your systems you can focus on what really matters – delivering better care, to more people, at lower cost. Together, we can create a healthier future.

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Customer Services Solutions

Our full set of customisable services and support adapt to your particular requirements.

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Philips Customer Services - Count on us as your patients count on you

Philips Service is always there and always on to work as one with your teams to keep your systems running smoothly, seven days a week, if needed**

Our flexible services and education offerings may be adapted to your needs in order to support your internal teams. By teaming up with Philips to take care of your systems you can worry about what really matters – delivering better care, to more people, at lower cost.

**Requires minimum Right Fit contract. Conditions apply. Offerings are available in selected countries and for selected products only.

Count on us as your patients count on you

Philips Customer Services

Always there, always on:

We work as one with your teams to keep your systems running smoothly, seven days a week, if needed.*

Sharing risk, increasing the return on your investment:

Partner with us to maximize utilization and uptime of your systems and ongoing investments.

*Requires minimum Right Fit contract. Conditions apply. Offerings are available in selected countries and for selected products only.

Our service capabilities:

Extended support

You have access to our broad and stable network of almost 7,000 diversely skilled engineers worldwide Your operations benefit from their decades of experience and know-how and the latest service innovations. Our technical experts also serve as trusted advisors to help you simplify operations and streamline workflow, so you have more time to focus on your patients.

When an issue occurs, we know you need fast answers to your questions. At Philips we are changing the way service is delivered to you with our new seven-day Customer Service Solution. We’ve extended our technical helpdesk from Monday through Sunday so you get support when you need it. Seven-day support is available as standard to direct contract customers.*

*Requires minimum Right Fit contract. Conditions apply. Offerings are available in selected countries and for selected products only. Please contact your local Philips representative.

Global infrastructure & expertise, locally delivered

No matter what your strategic priorities or service needs, you can expect a great service experience, open communications, and a hands-on partnership with Philips. Benefit from our expertise and in-depth knowledge across the healthcare spectrum. Extend your reach through Philips and our established

third-party networks.

Increase uptime through proactive remote support

Philips Remote Services helps you make the most of your Philips and non-Philips imaging with zero unplanned downtime and technical as well as clinical support by experienced experts. By selecting Remote Services you’ll receive proactive monitoring so that many system issues can be identified, diagnosed, and fixed without interrupting your busy schedule – before they impact patient care. Sophisticated security features provide protection for your networks, medical systems, and patients’ privacy.

Parts delivery

With Philips, you can be sure of round-the-clock technical parts expertise and next-day parts delivery. Our Service supply chain fulfills a million customer orders for some 100 countries per year for our healthcare business alone.

Your healthcare operations are supported by three central warehouses (Regional Distribution Centres) and an additional 60+ Forward Stocking Locations allowing for local stocking in North America, EMEA, and Asia Pacific. As recognition of our performance, we won the TSIA Star Award for Excellence in Service Supply Chain in 2011. We plan ahead to keep you running at maximum system availability.

"Having the service contract is fantastic because I can relax and know that there will be a machine functioning to do the job. It’s reassuring."

Mrs. Angela Nel, Practice Manager at Dr TJ Nel Inc radiology - Wits University

Donald Gordon Medical Centre, Johannesburg, South Africa

Documentation

Philips Remote Services