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Customer Services Portal

Fleet and service management platform for health systems and healthcare professionals 

The Philips Customer Services Portal is your easy to use, self-service online platform to manage your Philips and multi-vendor fleet across modalities and departments. ​Available 24/7, the portal helps you to see which of your organization’s assets are up and running – or request service for those that are not.​ Use it to manage your fleet service and maintenance, access contracts, documentation, and work reports, and request support to improve uptime and optimal system utilization, anytime - anywhere. ​Register below or LOGIN here now.

Request account access today and start managing your equipment’s support and service.*

*Form submissions are directed to a portal administrator for access activation only. Find Philips support
and contact information for healthcare products here and consumer products here. Users with an account can login here.

Use the Customer Services Portal to:

  • Manage your entire fleet and system needs 24/7 in one place.
  • Register cases quickly and easily and find case reports, manuals, contracts, warranties across all modalities.
  • Plan and manage maintenance, schedule visits and analyze, track and manage service performance of your equipment.
  • Add or remove products from your fleet overview, easy set, track and favorite installed products.
  • Request bench repair and parts ID.
Customer Services Portal

More about the Customer Services Portal

  1. 80.4%

    of users agree the portal makes it easier to work with Philips

    80.4%

    of users agree the portal makes it easier to work with Philips

    Note: MI&A Medallia research commissioned by Philips, n = 651, [APAC, BNL, IBE, IIG, ISC, LAT, META, NAR, NOR, UKI]

    Register for a Customer Service Portal account today.

  2. 29,000+

    registered portal users

    29,000+

    registered portal users

    Register for a Customer Service Portal account today.

  3. 500+

    new users join monthly

    500+

    new users join monthly

    Register for a Customer Service Portal account today.

  4. 24/7

    access to your fleet data

    24/7

    access to your fleet data

    Register for a Customer Service Portal account today.

Maintenance

  • Monitor equipment and service activity
  • Plan and coordinate service efficiently
  • Manage and maintain your installed base
  • Personalize your Portal experience and data
  • Access parts, product information, and documentation
Maintenance

Case management

  • No waiting on the line, request service support through the Portal
  • Access and manage case information
  • Resolve issues faster with self service
  • Stay informed with notifications
Case management

Contracts & warranties

  • Access coverage details
  • Personalize and filter your view
  • Request contract renewal
Contracts & warranties

The portal helps us to have our equipment in peak working condition with less downtime for our patients.

Sue Gillon
Sue Gillon
Service Delivery Coordinator, Administration
Queensland X-Ray
Two people looking at laptop screen in conference room
Creating an account

Registration 

Click on the “Register” button below to request your free portal account. 

Verification 

A member of the CSP support team will review your information and set up your account. 

Confirmation 

Look for an email within 1-2 days with confirmation and account details.  

Request account access today and start managing your equipment’s support and service.*

*Form submissions are directed to a portal administrator for access activation only. Find Philips support
and contact information for healthcare products here and consumer products here. Users with an account can login here.
Frequently asked questions

All support options