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Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62).We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100. These are the handles or chargers of the toothbrushes.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.

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If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.ca/healthcare/e/sleep/communications/src-update

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