Medical Device Recall Information

Philips Respironics Sleep and Respiratory Care devices

Support, at every step of the way

Understand how we’re handling the recall and know what to expect

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We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating.


While we work with our business customers to make replacement devices available to patients as quickly as possible, we want you to feel informed about the remediation process and confident in your new device.


For further information, and to read the Field Safety Notification (FSN), visit philips.com/src-update

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1. Device Registration

Home health partners and distributors will directly register affected devices with Philips for remediation.

Once you've registered your device, please remember to save your confirmation number which will be emailed to you.

Forgot to include your email during registration? Call us at +1-877-907-7508 to add your email.

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2. Processing your order

We’ll start processing your replacement device order once:
 

  1. Your Home Care Provider (HCP) registers your device
  2. A device becomes available 


Once your HCP receives devices from Philips, they will contact you directly. You do not need to take any further action at this stage.

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3. Keeping you updated

We have started to ship new devices, increased our production capacity, and expect to complete over 75% of the production and shipments to customers in 2022.

 

If you would like to find the latest information and updates, visit our social media channels, or read our FAQs by clicking the link below.

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4. Device replacement delivery

When you receive your remediated device, your HCP will share two key pieces of information about how to:

 

  1. Set up your device
  2. Clean existing components

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5. Returning your affected device

By returning your original device, you can help other patients. The returned device will be repairedfor another patient within the remediation process.

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Please work with your HCP to coordinate the return

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Please do not send your accessories back to us. You will need to keep and clean these to use with your remediated device. Follow instructions from your HCP on how to best care for your accessories.

We appreciate your cooperation in this effort.

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Need further assistance?

Talk to an agent by calling one of our international call center lines.

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