Understand how we’re handling the recall and know what to expect
We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating.
While we work with our business customers to make replacement devices available to patients as quickly as possible, we want you to feel informed about the remediation process and confident in your new device.
For further information, and to read the Field Safety Notification (FSN), visit philips.com/src-update
Home health partners and distributors will directly register affected devices with Philips for remediation.
Once you've registered your device, please remember to save your confirmation number which will be emailed to you.
It is important to note that completion of the registration / remediation process requires contact with your HCP (Home Care Provider] to ensure that the necessary information for the specific device is properly communicated to Philips for configuration of the replacement device.
Forgot to include your email during registration? Call us at +1-877-907-7508 to add your email.
We’ll start processing your replacement device order once: Once your HCP receives devices from Philips, they will contact you directly. You do not need to take any further action at this stage.
If you are a patient who currently owns a recalled device, and you do not have an account with a Canadian Health Care Provider (HCP) provider:
As of June 2023 approximately 90% of the actionable registrations have been remediated or inventory is currently available to complete remediation.
If you would like to find the latest information and updates, read our FAQs by clicking the link below.
When you receive your remediated device, your HCP will share two key pieces of information about how to:
By returning your original device, you can help other patients. The returned device will be repairedfor another patient within the remediation process.
We appreciate your cooperation in this effort.
Talk to an agent by calling one of our international call center lines.