Voluntary Field Safety Notice Information

Philips Respironics Sleep and Respiratory Care devices

Information for patients


Patient safety is our top priority. We are committed to completing the remediation for all affected patients to make sure you receive safe and effective therapy. 


We know that each situation is unique depending on your affected device and personal situation. If you have questions about the remediation process or need any additional support once you have received your replacement device, please visit our updated Contact and Support page.

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Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used.

Latest updates

Philips provides update on Respironics recall

October 6, 2023

Philips response to recent media articles related to Philips Respironics’ voluntary recall notification/field safety notice

September 27, 2023

July 2023 latest results and conclusions for sleep therapy devices related to the impact of ozone cleaning shows no appreciable harm to health in patients


Philips Respironics completed the analyses for System One and DreamStation Go sleep therapy devices indicating that the volatile organic compounds (VOCs) and the particulate matter (PM) emissions related to foam degradation are within the appliable safety limits. Additional visual assessments have been performed and confirm the low prevalence of significant foam degradation.

Don’t have a home care provider?

If you are a patient who currently owns a recalled device, and you do not have an account with a Canadian Health Care Provider (HCP) provider:

  • conduct an internet search for “Canadian CPAP providers near me,
  • Then contact HCP listed in the results of the internet search to arrange for replacement of the device.

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