Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Does my device have the MediaConnect feature?
• My TV is VESA wall mount compatible. What does that mean?
• What are the recommended operating and storage, humidity and temperature levels for my Philips product?
• The picture is mostly red and green or picture is missing red when the TV is connected to the accessory device via component cables.
• What internet features does my device have? Vudu, Netflix, Facebook, etc…
• How do I update my device?
• What should I do if my TV is tilted horizontally when mounted on the table stand?
• My TV does not respond to the remote control.
• How to connect antenna / cable TV signal?
• Do you have a question about your product which wasn't answered in the FAQs on this website?
• No picture appears on the screen when I connect my PS3 game console to the TV.
• My TV will not turn on.

MediaConnect (1)

• Does my device have the MediaConnect feature?

Before you buy (6)

• My TV is VESA wall mount compatible. What does that mean?
• What is HDMI?
• What is "color temperature"?
• How can I watch 3D movies?
• Why does my TV not recognize my USB device?
• I would like to know more about " Dynamic Contrast ". What does this mean ?

Getting started (5)

• What are the recommended operating and storage, humidity and temperature levels for my Philips product?
• Are there brackets or mounts available that will allow me to mount my TV to a wall? What are the specifications of the mount and bolts required?
• What size bolts do I need to mount my TV? What is the VESA pattern?
• Does my TV have a VGA and audio PC connection?
• When should I run the auto program feature on my TV.

Use and Learn (12)

• The picture is mostly red and green or picture is missing red when the TV is connected to the accessory device via component cables.
• Can I use a VGA-HDMI cable to connect my PC (VGA OUT) to my TV (HDMI IN)? How do I connect my PC to my TV?
• How do I get picture and sound on the TV when I connect my Laptop or Notebook with a HDMI connection?
• How do I clean my TV screen?
• How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR...)?
• Why does my HDTV take time to turn on?
• How do I add TV channels that were not picked up during auto-programming?
• Why doesn’t the picture fill the full screen when I use Automatic or Normal picture format? How does the picture look on my TV when I select Automatic or Normal picture format?
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?
• How can I program my Philips remote to work with my order devices?
• How to connect antenna / cable TV signal?
• How can I make my JPEG images loop during playback?

Apps (2)

• What internet features does my device have? Vudu, Netflix, Facebook, etc…
• What is VUDU and which Philips products have VUDU?

Software and firmware (2)

• How do I update my device?
• Will a software update fix my problem? How can I tell if there is a later version of software for my product?

Tips and Tricks (1)

• What should I do if my TV is tilted horizontally when mounted on the table stand?

Troubleshooting (9)

• Why is my TV missing channels after running auto-program when I use an antenna?
• Why am I getting a black and white picture?
• How do I make my picture fill the screen?
• Why am I not getting audio from my TV?
• I have neither picture nor sound after connecting. What should I do?
• Why does it take a long time to switch between High Definition and Standard Definition channels?
• Why is there no picture or incorrect color (too red, purple, no color, etc) after connecting my TV using the component input?
• How do I output sound from my Philips TV to external audio devices such as Home Theaters, Soundbars, AV Receivers, etc.?
• Do you have a question about your product which wasn't answered in the FAQs on this website?

Parts and Accessories (4)

• My TV does not respond to the remote control.
• There are "SMART" button on the remote,what's the function of it?
• Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?
• Why does my Cable/Satellite/Set-Top Box remote not work when my TV is turned on?

Use and Learn (1)

• My TV will not turn on.

Troubleshooting (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.