Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• What is HDMI?
• How to find your local store?
• How do I program my TV channels?
• How can I connect my Laptop or Personal Computer (PC) to the TV?
• What issues are solved by a software upgrade?
• I cannot hear sound from the television when connecting to a DVI accessory device.
• I am having trouble installing the channels. The screen displays a message NO PROGRAM AVAILABLE.
• How can I remove the letter F in the upper right hand corner of the screen?
• I cannot hear sound from the television when connecting to the AV1 input. What do I need to do?
• When I press the volume button on the remote control, there is no volume bar displayed on the screen.
• No picture appears on the screen when I connect my PS3 game console to the TV.

Before you buy (4)

• What is HDMI?
• What is YPbPr?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?

Buy your product (1)

• How to find your local store?

Getting started (2)

• How do I program my TV channels?
• How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR)?

Use and Learn (21)

• How can I connect my Laptop or Personal Computer (PC) to the TV?
• How do I clean the TV screen?
• How do I connect my home theater system (HTS) or surround sound system (SSS) to the TV?
• Can I program the TV remote control to control other accessory devices?
• The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
• The television takes a long time to turn on.
• I have neither picture nor sound after connecting. What should I do?
• My picture format keeps changing with different channels. How can I set a specific format?
• I have forgotten my PIN code. How can I reset it?
• I cannot hear sound from the television when connecting to a DVI accessory device.
• I am having trouble installing the channels. The screen displays a message NO PROGRAM AVAILABLE.
• How can I remove the letter F in the upper right hand corner of the screen?
• I cannot hear sound from the television when connecting to the AV1 input. What do I need to do?
• When I press the volume button on the remote control, there is no volume bar displayed on the screen.
• Why is the TV not able to recognize my USB device?
• I cannot hear sound from my headphones. Is there something I am supposed to do in the TV menu?
• The picture is shifted to the side. How can I shift it back?
• Why are the closed caption texts moving around the screen? Is there something I can do to stop it?
• The picture is displayed in red and green or the color red is missing when the TV is connected to an accessory device through component cables.
• My set is dead, has no power, and/or the LED is flashing.
• Lines appear on the screen and over the TV menu.

Software and firmware (2)

• What issues are solved by a software upgrade?
• What should I do if a 'Software Upgrade' message appears on the television screen?

Troubleshooting (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.