Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    The tray of my Philips HTS does not open

    Published on 2017-02-28

    If you are in the situation that the tray door is stuck, you can try performing the following:

    • Disconnect the power cord from the power outlet for a few minutes. Reconnect the power cord and try to operate again as usual.
    • Ensure that the interconnect cable between the subwoofer and main unit are connected

    Note: In the event that you need to remove the disc stuck in behind the tray door, you can use your hand to slide open the tray door by pushing it towards the left manually. Although this action will not damage the tray door, we recommend that this action to be performed only if the disc has to be removed from the set.

    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.