Welcome to Philips Support

We are happy to help you.

If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.ca/healthcare/e/sleep/communications/src-update

Couldn't find what you were looking for? Contact us here.

Contact options for Online Shop

• Monday – Saturday: 9am – 9pm EST

• Sunday: 9am – 6pm EST

• Monday - Sunday: 9am - midnight EST

We will be undergoing routine maintenance on September 7th from 4pm to 7pm EST and our chat systems will not be available.

Prefer to find a solution online? Find below easy access to our product support information.

Product support

Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.

Replace a part or find an accessory

Find spare or replacement parts for your product, or upgrade it by purchasing additional accessories.

Ordering

Find everything about placing an order, your order status and how to change or cancel an order.

Delivery

Find out more about when your order will be delivered and how to track your parcel.

Payments

Find out more about our payment methods and how to redeem voucher codes.

Returns

Not happy with your purchase? Find out here more about our return conditions and how to return your product.