Troubleshooting I have bent/broken the nozzle of my Sonicare AirFloss. If the nozzle of your Philips Sonicare AirFloss is bent or broken, you should not use it anymore. Find out how you can quickly restore it or get a replacement. Play Pause You need Flash to see video. Click here to download it. Purchase a replacement nozzle for your Philips Sonicare AirFloss Please visit the Philips on-line store to purchase replacement nozzles. However, if your nozzle has broken and cannot be removed from the handle please call the Philips call center. Find this and other videos on YouTube.