Troubleshooting My Sonicare For Kids app doesn't connect via Bluetooth. It might happen that you cannot make a Bluetooth connection with your connected Philips Sonicare for Kids electric toothbrush. Find out how to solve it yourself. Play Pause You need Flash to see video. Click here to download it. Check the Support tab Please watch this helpful video and follow the Bluetooth troubleshooting steps. The troubleshooting in the app will direct you to additional help from the Sonicare Support center if necessary.