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Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

Personalized coaching, Smart brushing sensors, 3 modes, 3 intensities, 2 brush heads HX9192/01

Troubleshooting

I cannot sign out or use another profile in the Sonicare app.

If you cannot sign out of the Philips Sonicare app, we are here to help. Follow these instructions.

Single user app

Since the current version of the app is designed for a single user, you will need to delete the app from your phone and re-install it. Then simply sign back in with a different Philips account. Each Philips account will enable only one Sonicare profile but if you delete the app and reinstall it later, all historical data from your profile associated with your Philips account will be saved.

The information on this page applies to the following models: HX9192/01 .

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