The problem can occur because of the following situations:
Check that the buttons you press are available on the original remote control of the device.
If buttons are missing, they can be added.
For this, refer to chapter 4.7 'Reconfiguring buttons' or chapter 4.7.1'Adding buttons.'
Wrong device selected in the Home screen.
Battery level too low.
Battery lifetime came to an end (battery cannot be recharged anymore).
If all above solutions provided do not solve the problem, please chat with us online (at the upper right corner ), call our consumer support or contact your retailer.