Philips Sonicare For KidsSonic electric toothbrush

Hi, Thanks for reaching out to us regarding your kids Sonicare toothbrushes. We are sorry to hear of their experience and hope we can help to make brushing times less messy! It is normal to feel more vibration than when using a non-electric toothbrush, could you double check that the Extra Gentle mode, as when in Extra Gentle mode, the brushing cycle is initially set at 1 minute and slowly progresses to 2 minutes over time to help young children reach the dentist recommended 2 minutes of brushing cycle. You can press the brushing mode button to toggle between modes. Next they can wet the bristles, apply a small amount of toothpaste and place the toothbrush bristles against their teeth at a slight angle (45 degrees), where the teeth and the gum line meet. Finally they can then press the power on/off button to turn on the Sonicare and start brushing. We hope this helps! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi there, thank you for leaving this review. We're so sorry to hear that one of your child's Sonicares broke so quickly. This certainly shouldn't happen, and we can imagine how disappointing this was. We'd love to look into this to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care