Philips Support

My other apps are working but I cannot connect to MediaConnect

The apps on the Television are built in but Mediaconnect works o your PC and must be setup properly on the PC to connect to the TV.

It is common for MediaConnect software to be blocked by firewall or antivirus software.

Please contact the firewall software company. You need to allow the MediaConnect software full access to the computer.

The information on this page applies to the following models: 43PFL4609/F7, 43PFL4909/F7, 65PFL4909/F7. Click here to show more product numbers ›

Frequently Asked Questions

Why is the picture on my Philips TV distorted (stretched out, short and fat, black bars on side or top, etc.)? Is there something I can do to make it better?
How do I update my Philips TV, Home Audio or Home Video device?
Do I have the correct version of the MediaConnect software running on my PC?
How do I turn on subtitles on Netflix?
Why am I getting a black and white picture?
How do I connect my 2011 or 2012 Philips TV to the internet?
How can I view output from my computer on my Philips TV? I see an error message stating "Change resolution" on the TV.
How can I make JPEG images loop during playback on my Philips TV?
What does it mean if I see this error message: "State: Failed DHCP cannot be acquired. Please confirm connection or set it with manual operation" when running a connection test.
My TV did not come with a MediaConnect CD, where do I find the CD Code to download the software?
When I connect my Philips TV to a home theater the audio and video are not in sync.
What is MediaConnect?
Why am I not getting audio from my Philips TV?
How do I clean my Philips TV screen?
Does Vudu work in Canada?
Where can I find the MediaConnect Code?
Does my Philips device have the MediaConnect feature?
Where can I find FAQs for Philips Wi-Fi Media Connect? Where do I download Philips Wi-Fi Media Connect software for my PC?
Why does it take a long time to switch between High Definition and Standard Definition channels?
Will MediaConnect work on my computer?
Will MediaConnect work with Windows 8?
How do I switch to the AV inputs on my Philips television to watch an accessory device (DVD player, Game System, VCR...)?
Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?
What size bolts do I need to mount my PhilipsTV? What is the VESA pattern?
Why are some off-air channels now missing from my Philips TV?