Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    My Philips TV does not respond to the remote control

    Published on 2016-12-29

    There are few possibilities why the remote control will not operate the TV. Follow these instructions to determine the cause.

    If you experience this phenomenon while the TV is starting up.

    • When you turn on the TV either from the power switch or from standby mode, there is no picture or front indicator for about 10-15 seconds. Only a Philips startup screen appears for a short period. This time is required for the TV to load the software necessary for its operation
    • During this period, the TV will not respond to the remote control or any key on the side of the TV
    • You have to wait until the picture appears on the screen before all keys can be used

    If the remote control stop working after extended use.

    If the remote receiver (LED) on the TV does not blink when you press the buttons on the remote control;

    Ensure that you remove all possible sources of interference.

    • Switch off all bright light such as florescent light, overhead light or lighting device, which can interfere with the remote control signal
    • Some electronic devices are known to cause interference, it is recommended to switch off any external devices operating near the TV

    If the TV is still not responding, follow these steps to check if the remote control is working:

    • Randomly test some functions of the remote control. If the TV does not respond, the remote control may be low in battery power and you need to replace the battery
    • Ensure that the battery of the remote control is inserted according to the illustration inside the battery compartment
    • After replacing the battery, randomly test some functions of the remote control

    If the TV is still not responding, use a mobile phone with a camera function or a digital camera to confirm if the remote control is working.

    • Observe the emitter on the front of the remote control through a digital camera (or the camera of a mobile phone)
    • Now press any button on the remote control
    • If you see a blinking red light, your remote control is working properly. The TV may be defective
    • If not, the remote control may be defective and need replacement

    Please contact the Philips Consumer Care centre for further assistance or to find more information related to this issue. You can find the contact details on the Consumer Support page.

    Make sure you have the model number and the serial number at hand when you call us. You find these numbers on the sticker at the side/back of your TV.

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.