Philips Support

My Philips TV is dead, or has no power, or the LED is flashing

Please contact the Philips Consumer Care center for further assistance or to get more information about this issue. You can find the contact details on the Consumer Support page.

Make sure you have the model number and the product number to hand when you call us. You will find these numbers on the sticker on the back of your device.

The information on this page applies to the following models: 52PFL7704D/F7, 47PFL6704D/F7, 42PFL6704D/F7. Click here to show more product numbers ›

Frequently Asked Questions

I have forgotten the PIN code for child lock on my Philips TV. How can I reset it?
How do I program channels on my Philips TV if I do not have a cable or satellite box (Direct Coaxial connection to TV)?
Can I program my Philips TV remote control to control other accessory devices?
What should I do if my Philips TV is stuck in Retail (demo) mode? How do I change the settings for home use?
Why does my Philips TV switch inputs when I turn my Blu-ray, DVD, Home Theatre or DVDR on or press play?
When should I run the auto program feature on my Philips TV?
Why is the picture on my Philips TV distorted (stretched out, short and fat, black bars on side or top, etc.)? Is there something I can do to make it better?
How do I update my Philips TV, Home Audio or Home Video device?
Why doesn’t the picture fill the full screen when on my Philips TV?
Why am I getting a black and white picture?
Is my Philips TV digital ready? Can it receive over-the-air digital broadcast channels?
How can I watch 3D movies?
How can I program my Philips remote to work with my order devices?
How can I make JPEG images loop during playback on my Philips TV?
When I connect my Philips TV to a home theater the audio and video are not in sync.
Why am I not getting audio from my Philips TV?
What are the recommended operating and storage, humidity and temperature levels for my Philips product?
How do I clean my Philips TV screen?
Does my Philips device have the MediaConnect feature?
How do I get picture and sound on my Philips TV when I connect my Laptop or Notebook with a HDMI connection?
I have neither picture nor sound after connecting. What should I do?
Why does my Cable/Satellite/Set-Top Box remote not work when my Philips or Magnavox TV is turned on?
Why does my Philips HDTV take time to turn on?
Why does it take a long time to switch between High Definition and Standard Definition channels?
Why are some off-air channels now missing from my Philips TV?