My Philips Sonicare Fill & Charge is not filling my AirFloss completely

It is important that you place your AirFloss handle properly in order for it to charged. Below you will find step by step instruction to check if it is placed properly:

1. Check if the reservoir door on your Sonicare AirFloss is fully closed
2. Place the AirFloss handle into the Fill & Charge station holder, with the AirFloss reservoir door facing towards the middle of the Full & Charge station. The Philips Sonicare logo should be facing out (towards you)
3. Push the AirFloss handle down, making sure that the handle is touching the bottom of the charger. It is placed correctly if you do not see the curved line facing down (under the Philips Sonicare logo)
4. If you still see the curved line facing down while on the Full & Charge station, simply press the handle down more into the charger to ensure it is fully inserted and connected

Tip: If you see bubbles rising from the bottom of the Fill & Charge station, it indicates that you AirFloss is filling correctly.

If this does not solve the issue, please contact us for further assistance.