Rated 3,2 out of 5 by 15
Rated 2 out of 5 by Southernbloke Great coffee, unreliable product
We purchased this machine for our small office. The coffee is great but within 6 months the machine malfunctioned. Sent back to dealer and waited 6 weeks to receive repaired unit. The machine malfunctioned again within 10 weeks. None of the advice from the dealer was accurate about maintenance and repair. We disassembled the machine, repaired it and got another 12 months of service. It recently failed again and we have given up and purchased a product from a different manufacturer. Both the dealer and product experience were unacceptable.
9 novembre 2016
Rated 2 out of 5 by Verified Reviewer Needed repairs after 9 months
Makes a great cup of coffee and is generally easy to use.
However, after the first descaling cycle the unit needed to be re-primed each time when awakening from standby. Also, the display went from bold and bright to dimmed.
I bought the machine "new" in 2015, however, once I started having problems I noted the machine had a manufacture date of 2012. I was assured the machine was indeed new, but I cannot accept an inventory shelf life of 3 years (plus the original box had been previously opened). The salesperson told me at the time that they always open each box to ensure quality; when I returned the machine 9 months later the same salesperson told me perhaps the box had been opened by Customs...
28 décembre 2015
Rated 1 out of 5 by Amatriceboncafé Excellent café, réparations multiples
Quand elle fonctionne, la cafetière fait un excellent café. Elle est facile d'utilisation. Toutefois, en 15 mois, il nous a fallu la faire réparer six fois. J'écris aujourd'hui, car, une fois de plus, elle vient de cesser de fonctionner. Conseil : acheter une machine à espresso manuelle.
23 novembre 2015
Rated 5 out of 5 by JPX22 apres quelques achats cette machines c'est avére la meilleure
UN seul Hic...
lorsque la machine fonctionne...
Bruit de TÔLE ou PIÈCES mal fixés m'agasse
1 mars 2015
Rated 1 out of 5 by Tatin Lack of service support from Philips
I bought this machine about one year ago (2013) the coffe was a good taste but the maintenance of the machine was high.
After 10 months the taste of the coffee was burnt and sour and after changing the coffee grains 3 times the taste was the same and we could not drink the coffe anymore.
We contacted the retailer (ELGIGANTEN) in Denmark and after 3 months they couldn not fix the machine, the guaranty and service has been very poor and we are on legal fights with the retailer that is not able to fix the machine or give us a solution.
Overal, I don't recomend this machine, extremely fragile and poor service from Philips certified workshops.
11 août 2014
Rated 3 out of 5 by Rushout Écran digital
6 mois après l'achat la lumière vert à flanché, réparation sous garantie.13 mois après l'achat même problème, plus de garantie
25 décembre 2013
Rated 4 out of 5 by MimiRico Très bonne machine à espresso
Très facile d'utilisation par contre le contenant pour l'eau doit être rempli fréquemment.
Pour ce qui est du filtre pour l'eau, même si cela est conseillé vous avez toujours l'option de l'utiliser ou non.
23 décembre 2013
Rated 2 out of 5 by etiboss Inconsisstant
Too finicky. Wastes coffee, can not seem to make it work well and consistently. Poor documentation. I like my old manual machine better. Considering returning machine. Too bad I had high hopes n
18 septembre 2013