Troubleshooting The espresso machine's coffee is lukewarm If your coffee is not warm enough, read along for some tips and tricks on reaching a higher temperature for your coffee. Change temperature setting in the machine menu/settings (optional) This can only be done if your machine has a Menu/Settings button. Enter the Menu and select temperature and adjust the setting to High/Max For Xelsis models, the temperature can be adjusted after selecting the drink and changing the settings. Did you add milk or warm milk frothed milk? Adding cold milk or warm frothed milk to a coffee, in both cases the temperature will decrease to some extent. This is normal behavior. Did you pre-heat the cups? Pre-heat the cups with warm water or use a cup heater. Temperature will decrease when brewing coffee in cold cups. Are you using thick walled cups or a mug? Use thin walled cups. Thick walled cups absorb heat of the coffee which lowers the in-cup coffee temperature. Did the temperature dropped over time? Descale the machine with the Philips/Saeco decalcifier as the internal circuits might be clogged up with scale. If all above solutions do not work Please contact the Consumer Care in your country as the machine needs service.