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    Philips Support

    What issues in Philips TV are solved with a software upgrade?

    Published on 2016-12-29

    The latest software solves the issues below:

    • TV (Plasma 42” and 50”) will not turn ON/shut off itself and Red LED blinks 4- times. Recover if main switch on/off.
    • 37” LCD full white screen appear when upgrade software
    • Some channels not available after turn ON
    • Delta volume changes, not remembered
    • Preferred channel changes, not remembered
    • Green or yellow static (sometime snowy) on HDMI picture
    • Picture and sound loss for 5 to 10 sec (green LED is still ON) and back to normal
    • Audio loss in all inputs and can be recovered when main switch ON and OFF
    • TV set turn ON by itself/ green LED light up and goes off when set is ON
    • Intermittent audio loss in NTSC RF channel
    • Crack sound with high input signal
    • Include the possibility to download the rating table (RRT5 capability) for digital programs
    • No video/ no picture with sound
    • Intermittent On-Screen Menu pop up by itself and can be removed by pressing the [Menu] button
    • Channel information display too long
    • Improvement on scramble channel

    How to check the current software version on my TV set

    1. Press [Menu] button on remote control to display the on-screen menu
    2. Select [TV MENU] and press the cursor [Right]
    3. Select [INSTALLATION] and press the cursor [Right]
    4. Select [SOFTWARE UPGRADE] and press cursor [Right]
    5. Select [Current software info] to display the current software version on your TV set
    6. If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded
    7. Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software

    Where can I find the latest software for my TV set?

    The Firmware Upgrade Software and Readme File documents can be found on the Philips support website. Refer to the SOFTWARE section.

    Where can I find the USB port on my TV set?

    The USB port is located on the side of the TV.

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