Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• HDCP Error message appears when connected to the accessory device using HDMI connection
• Do you have to connect the antenna to the set if you use HDMI connected accessory devices?
• Television is not responding to Remote control.
• How to switch off the on-screen clock.
• Black bars visible, not a full screen.
• Why did my TV stop receiving some over-the-air channels?
• Screen information, Closed Captioning
• Can we use the split screen function to have video via HDMI and Teletext via Antenna?
• Use the menu with the front buttons.
• Short flickering lines appear on a blank screen before the picture and sound appears,each time when selecting in the AV menu , an accessory device playing back copy protected (HDCP) content
• How to connect PC through HDMI to TV?
• Blank screen when connecting to the accessory ( DVD, STB, PC) device via HDMI to HDMI.
• Picture not displayed in 16:9 format when viewing the program through HDMI or DVI
• No audio when connecting to the accessory device using DVI to HDMI connection.

Before you buy (7)

• HDCP Error message appears when connected to the accessory device using HDMI connection
• Can we use the split screen function to have video via HDMI and Teletext via Antenna?
• How to store Personal settings?
• Cannot get out of DUAL SCREEN mode.
• Locking/Unlocking channels.
• How do I adjust Ambilight?
• Pixel plus, explanation and demo mode.

Getting started (6)

• Use the menu with the front buttons.
• Menu displayed in wrong language.
• How to install channels automatically.
• Cannot finish first time install.
• Channels are skipped when using the 'CH+' or 'CH-' buttons.
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?

Use and Learn (13)

• Do you have to connect the antenna to the set if you use HDMI connected accessory devices?
• Short flickering lines appear on a blank screen before the picture and sound appears,each time when selecting in the AV menu , an accessory device playing back copy protected (HDCP) content
• Explanation (power) lights.
• Television is not working,screen is black and both leds are green.
• Picture format changes spontaneously.
• Program information on top of screen does not appear when switching channels.
• Picture has poor or no colour.
• Picture has poor or no color.
• Black box covering most of picture.
• How to switch off the on-screen clock.
• Black bars visible, not a full screen.
• Why did my TV stop receiving some over-the-air channels?
• Screen information, Closed Captioning

Troubleshooting (4)

• SAP (Separate Audio Program) not working.
• No sound
• Speaker(s) have no sound.
• Headphone is not working.

Parts and Accessories (2)

• Television is not responding to Remote control.
• Program remote for VCR, Cable Box, HD, or DBS.

Getting started (1)

• How to connect PC through HDMI to TV?

Troubleshooting (3)

• Blank screen when connecting to the accessory ( DVD, STB, PC) device via HDMI to HDMI.
• Picture not displayed in 16:9 format when viewing the program through HDMI or DVI
• No audio when connecting to the accessory device using DVI to HDMI connection.