Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Does my device have the MediaConnect feature?
• Why do I experience lag while playing games on my TV or using it as a PC monitor?
• Do I need a converter box for my TV to receive digital channels.
• Why is the TV not able to recognize my USB device?
• Lines appear on the screen and over the TV menu.
• What internet features does my device have? Vudu, Netflix, Facebook, etc…
• How do I update my device?
• What should I do if my TV is tilted horizontally when mounted on the table stand?
• My TV does not respond to the remote control and the letter F is displayed in the upper right hand corner of the screen.
• I have forgotten my PIN code. How can I reset it?
• No picture appears on the screen when I connect my PS3 game console to the TV.

MediaConnect (1)

• Does my device have the MediaConnect feature?

Before you buy (8)

• Why do I experience lag while playing games on my TV or using it as a PC monitor?
• My TV does not store the picture and sound settings.
• Why do all of the digital channels have a second digit?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• How can I turn on the closed caption on my TV?
• Why does my TV switch inputs when I turn my Blu-ray, DVD, Home Theatre or DVDR on or press play?
• Why does my TV not recognize my USB device?
• How can I watch 3D movies?

Getting started (11)

• Do I need a converter box for my TV to receive digital channels.
• How can I manually program additional digital channels to my TV if I have a rotary antenna?
• Do I need a special digital antenna to receive digital signals?
• How do I program my TV channels?
• When should I run the auto program feature on my TV.
• How can I connect several external devices to my TV?
• What are the recommended operating and storage, humidity and temperature levels for my Philips product?
• What is the purpose of the USB port on the back/side of my TV?
• Does my TV have a VGA and audio PC connection?
• What size bolts do I need to mount my TV? What is the VESA pattern?
• Are there brackets or mounts available that will allow me to mount my TV to a wall? What are the specifications of the mount and bolts required?

Use and Learn (26)

• Why is the TV not able to recognize my USB device?
• Lines appear on the screen and over the TV menu.
• How do I get picture and sound on the TV when I connect my Laptop or Notebook with an HDMI connection?
• My set is dead and/or has no power, and/or the LED is flashing.
• I have neither picture nor sound after connecting. What should I do?
• No picture appears on the screen when an accessory device is connected through the component video input cables.
• Can I program the TV remote control to control other accessory devices?
• How can I connect my Laptop or Personal Computer (PC) to the TV?
• How can I connect the audio to my TV when I connect an external device with a DVI to HDMI connection?
• What should I do if my TV is stuck in Retail mode?
• Why do I only see AV or HDMI inputs when I press the channel up/down button on my remote.
• I have forgotten my PIN code. How can I reset it?
• Why doesn’t the picture fill the full screen when I use Automatic or Normal picture format? How does the picture look on my TV when I select Automatic or Normal picture format?
• How to remove the info menu/OSD from the screen whenever the TV is turned on or while changing the channels?
• How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR...)?
• Why will my Toshiba HD-DVD not show a picture when connected using HDMI?
• How can I improve the picture quality of my TV?
• How to connect antenna / cable TV signal?
• How do I add TV channels that were not picked up during auto-programming?
• How can I program my Philips remote to work with my order devices?
• How do I get picture and sound on the TV when I connect my Laptop or Notebook with a HDMI connection?
• Can I use a VGA-HDMI cable to connect my PC (VGA OUT) to my TV (HDMI IN)? How do I connect my PC to my TV?
• Why does my HDTV take time to turn on?
• How do I clean my TV screen?
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?
• How can I make my JPEG images loop during playback?

Apps (2)

• What internet features does my device have? Vudu, Netflix, Facebook, etc…
• What is VUDU and which Philips products have VUDU?

Software and firmware (2)

• How do I update my device?
• Will a software update fix my problem? How can I tell if there is a later version of software for my product?

Tips and Tricks (1)

• What should I do if my TV is tilted horizontally when mounted on the table stand?

Troubleshooting (11)

• How can I improve the sound quality of my TV?
• Why is my TV missing channels after running auto-program when I use an antenna?
• When I connect my TV to a home theater the audio and video are not in sync.
• Why is there no picture or incorrect color (too red, purple, no color, etc) after connecting my TV using the component input?
• Why am I not getting audio from my TV?
• I have neither picture nor sound after connecting. What should I do?
• Why am I getting a black and white picture?
• Why does it take a long time to switch between High Definition and Standard Definition channels?
• How do I make my picture fill the screen?
• How do I output sound from my Philips TV to external audio devices such as Home Theaters, Soundbars, AV Receivers, etc.?
• Do you have a question about your product which wasn't answered in the FAQs on this website?

Parts and Accessories (4)

• My TV does not respond to the remote control and the letter F is displayed in the upper right hand corner of the screen.
• What can I do when my TV does not respond to the remote control?
• Why does my Cable/Satellite/Set-Top Box remote not work when my TV is turned on?
• Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?

Troubleshooting (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.