You can solve the problem by the following the instructions below:
You can add the device via the 'Automatically Detect' functionality. Select the link 'I don’t have a working remote'in step 2 of the Add device wizard.
If a mistake was made in one of the steps of this mode, first finalize adding the device and remove it afterward. Now try adding the device again.
If all the solutions provided above do not solve the problem, please chat with us (at the upper right corner), call consumer support, or contact your retailer.