Rated 3.1 out of 5 by 13
Rated 4 out of 5 by Michael1111 Great Product, One Minor Flaw
This is my 3rd or 4th Sonicare product. The whole family uses Sonicare, so we're sold. I love the performance of the new toothbrush, but it has one minor design flaw in my opinion. The handle is a smooth and a bit slick so it is more difficult to hold onto than my old brush handle, which had rubber on the handle. I hold my brush very gently to be as kind to my gums as possible. When I do that with the new brush, it slides in my hand so I have to adjust and regrip often. Not a big deal, but a bit of a design flaw.
27 December 2016
Rated 1 out of 5 by DoctorT Software is Worthless
I spent a little extra to get the connected features of this toothbrush only to find the app fails to connect for most users; making this a standard electric brush you can buy for half the price. Premium brushes should have premium support. The carry case and induction chargers are great design work, but the brush doesn't feel overly rugged.
21 December 2016
Rated 3 out of 5 by Carla1000 Disappointed
I agree with many of the posts. It is an excellent toothbrush with excellent features and design, BUT it breaks at the 3 year point. The brush I owned before this lasted 8 years. I was convinced Sonicare was an excellent product and gladly spent the money on the DiamondClean. I was upset when it began to misbehave, and on its last day was resigned to the fact that toothbrushes will only last about two to three years.
6 November 2016
Rated 3 out of 5 by Olga Good brush but breaks as soon as warranty is over
I love this toothbrush, it dose excellent job, but I had a few of them and they break shortly after the warranty is expired. The last one I bought stopped working after a year, I called the company and they sent me a new one, but this one stopped working after 1 year and 3 months, I called them again, but the answer was that all together I got it working for more than 2 years. So, no replacement. That's OK, but shouldn't they work a little more than 1 or 2 years? This is a very expensive toothbrush and I think quality should be much better.
23 October 2016
Rated 1 out of 5 by mb33 Great until they break after the warranty expires
My husband and I purchased two of these about 3 years ago. they worked great for about a year and a half when mine stopped working. That was still covered under warranty, so they sent us a replacement. A year and a half later, my husband's broke, but it was out of warranty. 3 weeks after that, my replacement broke and that was outside of warranty too.
If you buy one of these, don't expect it to last much longer than 2 years before you'll have to buy a new one.
2 September 2016
Rated 3 out of 5 by spicy403 Great while it worked
Loved the sleek modern design in black. The carrying case is great for travelling and being able to charge via USB eliminates any bulky chargers since I can plug my case into my laptop.
Brush was recommended by my dentist and we both agree that the brushing action is great.
Design is great but as mentioned before me, the button is very easy to depress while holding the brush. Thankfully, the brush is smart enough to resume from where it left off (in terms of its internal timer) when powered back on immediately.
My biggest problem is the fact that my brush stopped working after 2 years. It powers up but the action is so weak that it doesn't vibrate the brush.
18 May 2015
Rated 2 out of 5 by Linda Bad Design
We have used Sonicare toothbrushes for over 10 years, great toothbrushes... but the latest design is awful! With so many modes, we just set it to clean, but the toggle switch is right where you hold the brush. It tends to toggle to the next setting while we are brushing because that is where you are holding it. We are very frustrated with this new design.
28 March 2015
Rated 2 out of 5 by Mark67 Good product but failed 2 months after warranty expired
Enjoyed the use of this toothbrush for just over 2 years. However, I would of thought that it would of lasted longer. Although, the battery is charged the switch will not turn on the brush anymore. I was expecting at least 4 years out of it. :(
31 January 2015