2 year warranty
Philips Support
Why are some AVCHD files not recognized for playback by my Philips Blu Ray Player?
This unit cannot play back standalone AVCHD files (.m2ts, .mts or *.m2t) copied to a SD card / USB thumb drive or written to a disc. The storage medium containing AVCHD files must have a proper file and folder structure meeting AVCHD format specifications.
Please use AVCHD compliant device / software to burn or copy AVCHD files to the storage medium. Refer to user manuals of the device / software for more information and guidance.
It is recommended you format the memory card before using the camera or before you start to record any new videos. Make sure you have the movies backed up before you format the card or they will be deleted. Please refer to your camera's manual for the correct way to format the card.The players listed below can play AVCHD once the whole file structure has been copied to a USB drive or SD card:
- HTS3106/F7 (SD Card)
- BDP3306/F7 (SD Card)
- HTS3306/F7 (SD Card)
- BDP5110/F7 (SD Card)
- BDP5320/F7 (SD Card)
- BDP5506/F7 (USB Drive)
- HTS5506/F7 (USB Drive)
- HTS5580W (SD Card)
- BDP7320/F7 (SD Card)
- BDP7520/F7 (SD Card)
Note:If you are not able to play the video after the correct files have been copied you may need to format your memory card. Before you format the card make sure to copy all the data off before you format it. Once the format is complete copy the files back to the card. Please refer to your camera manual on the correct way to format the card.
The information on this page applies to the following models: BDP5506/F7, BDP5110/F7, BDP5320/F7. Click here to show more product numbers ›
Frequently Asked Questions
Why are my self-made Blu-ray discs not playing on my Philips Blu Ray player?
Why do some Blu-Ray discs take some time to load on my Philips Blu Ray Player?
Why are some AVCHD files not recognized for playback by my Philips Blu Ray Player?
How do I update my Philips TV, Home Audio or Home Video device?
Do I have the correct version of the MediaConnect software running on my PC?
How do I turn on subtitles on Netflix?
How can I watch 3D movies?
How can I program my Philips remote to work with my order devices?
What does it mean if I see this error message: "State: Failed DHCP cannot be acquired. Please confirm connection or set it with manual operation" when running a connection test.
My TV did not come with a MediaConnect CD, where do I find the CD Code to download the software?
What is MediaConnect?
What are the recommended operating and storage, humidity and temperature levels for my Philips product?
Does Vudu work in Canada?
Does my Philips device have the MediaConnect feature?
Why can't I see the volume bar on my Philips Product while watching Netflix or other NetTV apps?
Where can I find FAQs for Philips Wi-Fi Media Connect? Where do I download Philips Wi-Fi Media Connect software for my PC?
Will MediaConnect work on my computer?
Will MediaConnect work with Windows 8?
Will a software update fix my Philips TV issue? How can I tell if there is a later version of software for my Philips TV?
What is the USB Port or SD Card Slot used for on my device?
Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?
Why is Netflix no longer supported on my Philips product?
Looking for something else?
Discover all Philips Support options