2 year warranty
Philips Support
Why do I hear sound but have no picture on a Philips 4K UHDTV?
Sometimes issues can be causes by incorrect HDMI format settings. Symptoms can include hearing sound but not seeing any picture ad/or messages indicating that the picture format is not supported. We have prepared a simple video to assist you in selecting the correct HDMI settings.
The video can be found here:
Philips 4K UHDTV HDMI Settings
It looks like this:
The information on this page applies to the following models: 65PFL5602/F7 , 50PFL5901/F7 , 55PFL5901/F7 . Click here to show more product numbers ›
Frequently Asked Questions
Why are some off-air channels now missing from my Philips TV?
Where can I get a copy of the terms and conditions for the NetTV Portal?
Why do I hear sound but have no picture on a Philips 4K UHDTV?
Why do I not see as many apps on my Philips TV as were advertised?
How can I wirelessly cast content to my Philips TV?
How do I troubleshoot the wireless connection on my Philips Television?
Looking for something else?
Discover all Philips Support options