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    Why do I hear sound but have no picture on a Philips 4K UHDTV?

    Sometimes issues can be causes by incorrect HDMI format settings. Symptoms can include hearing sound but not seeing any picture ad/or messages indicating that the picture format is not supported. We have prepared a simple video to assist you in selecting the correct HDMI settings.

    The video can be found here:

    Philips 4K UHDTV HDMI Settings

    It looks like this:

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