Healthy lifestyles start here. Sign-up & save
2 year warranty
Expert tips and inspiration
Electric toothbrushes
All series
Philips Sonicare DiamondClean Smart 9500 Sonic electric toothbrush with app
Discontinued
Support
HX9924/11
Go to shop
Register your product
Register within 90 days after purchase and get an extended warranty (conditions may apply).
Data Act Document - English
Eco Passport
All (25)
Can I exchange points in the Philips Sonicare App?
How does the brushing guidance work in the Sonicare app?
Do I need an Alexa device to reorder replacement brush heads for my Sonicare?
How do I enable or disable the pressure sensor on my Sonicare?
How do I reorder Sonicare replacement brush heads with Alexa?
G3 Two-in-one2-pack brush heads
C3 Two-in-one2-pack brush heads
Standard toothbrush variety pack
C3 Two-in-one3-pack brush heads
G3 Two-in-one3-pack brush heads
My brush head is difficult to attach or remove.
I cannot connect my toothbrush to the Sonicare app
I cannot access any features of the Sonicare app
My brush head falls off my Sonicare toothbrush
My Sonicare toothbrush turns off by itself
Check the terms of your warranty and start a product exchange or repair
Warranty
Our product warranty policies
Start a product exchange
Apply for a warranty replacement product from Philips
Contacting Philips
We're happy to help you