My Philips Kitchen Device cannot find my home WiFi network

This means your air cooker or airfryer is not connected to your home WiFi anymore. You might have changed your home WiFi network and need to set up your appliance again.

Air Cooker:
Start the WiFi setup process by entering Tools → Settings → WiFi Setup on your appliance and follow the on-screen instructions.

Airfryer:
Make sure, your Airfryer is a connected model: HD9255, HD9280, HD9285, HD9880.

To start the pairing process, start the setup directly from the settings in the HomeID app or follow the steps as described below to start pairing with your airfryer:

HD9255, HD9280, HD9285: long press the temperature down button and follow the instructions in the app.

HD9880: go to Settings → WiFi Settings → WiFi Setup mode, then follow the instructions in the app.

Please try clicking the reload button to refresh the list or select “add manually” to manually enter your WiFi network name and password.

If your network is still not listed, please unplug your Philips Kitchen Device and wait 15 seconds, then re-plug the appliance and try again. In case your network does not appear even then, please contact us for further assistance.

The airfryers HD9255, HD9280, HD9285, HD9880 and Air Cooker NX0960 are equipped with a WiFi-module 802.11 b/g/n with 2,4 GHz band.

If your home WiFi router is configured to a single 5GHz band, try switching to dual-band network mode to enable the 2.4GHz band. Then connect your smartphone to the 2,4 GHz network and follow the steps to set-up your appliance.


Did the solutions above not help solve the issue? Please contact us for further assistance.