Payment

Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.

Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.

Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.

We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.

Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.

Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.

Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.

Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.

Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.

If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update.

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Returns, exchanges & replacements

Payment methods

How can I pay?

We accept the following:

Visa
MasterCard
PayPal

You can safely enter all your payment details via our secure server, which encrypts all submitted information. All payment methods are free of charge as we do not charge any transaction fees.

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When will the credit amount appear on my payment card?

You can expect a refund within a maximum of 10 working days upon us receiving your return, depending on your original payment method. Credit card refunds will be sent to the card-issuing bank within 10 working days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

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Promotions

How can I use the Coupons & Discounts?: You can redeem your discount promotional code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one promotional code per order. Some promotional codes may not be valid for certain product categories or already discounted products. Promotional codes may only be used during the time period specified.

Coupons and Discounts are valid in Canada only, unless stated otherwise.

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What should I do if I receive an error message while redeeming my discount voucher code?: Please ensure that you are applying the voucher code based on the relevant terms and conditions of the voucher. The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. Use the whole voucher code provided to you as the below example.

If you have tried everything and your promotional code still does not work, please contact us. We are happy to help you further.

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Payment errors

My payment has failed: In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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Invoices

How can I download my invoice?: You will receive your invoice via email within 1-2 business days from placing your order. Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it.

Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.

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