Payment methods
- How can I pay?
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We accept the following:
- Visa
- MasterCard
- PayPal
You can safely enter all your payment details via our secure server, which encrypts all submitted information. All payment methods are free of charge as we do not charge any transaction fees.
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- When will the credit amount appear on my payment card?
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You can expect a refund within a maximum of 10 working days upon us receiving your return, depending on your original payment method. Credit card refunds will be sent to the card-issuing bank within 10 working days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
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Promotions
- How can I use the Coupons & Discounts?
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You can redeem your discount promotional code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one promotional code per order. Some promotional codes may not be valid for certain product categories or already discounted products. Promotional codes may only be used during the time period specified.
Coupons and Discounts are valid in Canada only, unless stated otherwise.
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- What should I do if I receive an error message while redeeming my discount voucher code?
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Please ensure that you are applying the voucher code based on the relevant terms and conditions of the voucher. The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. Use the whole voucher code provided to you as the below example.
If you have tried everything and your promotional code still does not work, please contact us. We are happy to help you further.
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Payment errors
- My payment has failed
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In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.
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Invoices
- How can I download my invoice?
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You will receive your invoice via email within 1-2 business days from placing your order. Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.
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