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You can return your product for free within 30 days from purchase. Simply follow the below steps to use our Do It Yourself (DIY) Return Portal.
1) Login to your MyPhilips Account and click on ‘View active order history’ then select the order you would like to return.
OR
If you do not have a MyPhilips Account, please go to the following link to create your return and enter in the email address used to place the order and order number. (Please note: if the order does not have theoption to return you may have lapsed the 30 day return window.)
2) Ensure the check box to the left of each product you would like to return is selected and update the quantity drop down to the number of units you are returning.
a. If you are returning multiple products please make sure they fit in one box. If you need to ship back multiple boxes please create separate return requests for the items in each individual box.
3) Click on Return products button
4) Select if you would like exchange the product for a replacement of the same item or return for a refund. (Please note: if refund is the only option displayed it means we are out of stock and cannot offer a replacement at this time.)
5) Select the reason for return from the drop down list.
6) You will then see packing instructions and a link to download your FedEx return label. Your return label will be emailed to you as well. (Please note: we do not require all items to be physically returned to receive a replacement or refund. If this is the case for your order you will be instructed to confirm disposal of the item and you’ll receive an email confirmation for your refund or replacement.)
a. Please be sure you pack all items into one box if you are returning multiple products.
7) Next Philips will show you the FedEx drop off location closest to you. You can also search in a different area if needed.
8) Once the returned product is received and checked by Philips, the refund or replacement will be issued and a confirmation email will be sent to you.
9) The refunded amount will be transferred to the original form of payment that was used to purchase that product.
Please note: we will refund the relevant part of the purchase price for that product. Please ensure you send all original parts.
If you have any issues please contact the Philips Online Store here.
We offer FedEx 2nd day service as a shipping method.
The shipping service we provide:
Is fully insured and secure
Unpacking and product installation not included
Taking back and recycling of old product not included.
Any delivery or shipment dates given by Philips Canada are best estimates only, and are subject to change.
We accept the following:
You can safely enter all your payment details via our secure server, which encrypts all submitted information. All payment methods are free of charge as we do not charge any transaction fees.
In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.
You can return your product for free within 30 days from purchase. Simply follow the below steps to use our Do It Yourself (DIY) Return Portal.
1) Login to your MyPhilips Account and click on ‘View active order history’ then select the order you would like to return.
OR
If you do not have a MyPhilips Account, please go to the following link to create your return and enter in the email address used to place the order and order number. (Please note: if the order does not have theoption to return you may have lapsed the 30 day return window.)
2) Ensure the check box to the left of each product you would like to return is selected and update the quantity drop down to the number of units you are returning.
a. If you are returning multiple products please make sure they fit in one box. If you need to ship back multiple boxes please create separate return requests for the items in each individual box.
3) Click on Return products button
4) Select if you would like exchange the product for a replacement of the same item or return for a refund. (Please note: if refund is the only option displayed it means we are out of stock and cannot offer a replacement at this time.)
5) Select the reason for return from the drop down list.
6) You will then see packing instructions and a link to download your FedEx return label. Your return label will be emailed to you as well. (Please note: we do not require all items to be physically returned to receive a replacement or refund. If this is the case for your order you will be instructed to confirm disposal of the item and you’ll receive an email confirmation for your refund or replacement.)
a. Please be sure you pack all items into one box if you are returning multiple products.
7) Next Philips will show you the FedEx drop off location closest to you. You can also search in a different area if needed.
8) Once the returned product is received and checked by Philips, the refund or replacement will be issued and a confirmation email will be sent to you.
9) The refunded amount will be transferred to the original form of payment that was used to purchase that product.
Please note: we will refund the relevant part of the purchase price for that product. Please ensure you send all original parts.
If you have any issues please contact the Philips Online Store here.
Follow the below steps to place your order:
1. Place the product in your digital shopping basket via the orange button "Add to basket".
2. If you are already logged in, you can immediately continue with your order. Not logged in? Then you can choose to log in to your Philips Online Shop account, create a new account or continue as a guest.
3. Order can be shipped via FedEx to an address of your choice.
4. Choose one of our payment methods and pay for your order.
5. You will receive an order confirmation from us by e-mail.
6. Once your order has been shipped, you will receive a FedEx tracking number by e-mail.
Related questions:
If you receive an error message during checkout, please ensure all delivery and shipping address fields are filled in correctly. Please ensure you have entered your postocode in the correct format with a space before the last three characters.
All products are priced exclusive of applicable Canadian sales taxes (GST (Goods and Services Tax), PST (Provincial Sales Tax), HST (Harmonized Sales Tax)). We also show the tax on the checkout and your order details. Unfortunately we are not able to make any tax-free sales. We may also charge you Environmental Handling Fees (“EHFs”) to cover the costs associated with the recycling of end-of-life electronics in accordance with provincially approved recycling programs. Charges will be based on your shipping destination. The amount of the EHF will appear in your checkout screen. For more information please consult the applicable provincially approved recycling program.
To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is not possible to cancel or change your order between the times of placing the order and delivery.
Certain Canadian jurisdictions may provide you with specific cancellation rights; wherein we will respect all such applicable laws.
If you wish to return your order once you receive it, contact the Philips Online Store Center here.
Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted. Your order is immediately sent to the fulfillment agency and can no longer be changed in our system. We apologize for the inconvenience.
We may occasionally have to cancel an order. The most common reason for that is that the product is out of stock at the moment of shipping. Should that be the case, you will be notified by email. We kindly advise you to place your order again by choosing a different product or different version of the same product. It is not possible to place an order for a product that is out of stock. Any charges that may have occurred will be automatically refunded. We apologize for the inconvenience.
You can easily track the status of your order yourself by clicking here. Enter your order number and e-mail address and click on "search order".
While we strive to have all our products in stock at all times, increased demand may deplete our inventory. Products that are in stock display a green 'In stock" label and the orange ''Add to basket' button. Products that are out of stock display a red 'Out of Stock' label and cannot be added to the basket. You may not purchase a product that is out of stock. Please bear in mind that during checkout, a product that you have in your basket may go out of stock. If quantities are low and you have saved a product in your basket, another consumer may purchase that product. Placing an item in your basket does not guarantee that it will be in stock. To ensure you are able to purchase the product, you must complete the checkout process.
We deliver within Canada in 2-3 business days after shipment confrimation with FedEx 2nd day service. If you order multiple products, your products may be shipped separately.
Tracking information is available on most orders. You will find the information in the shipment confirmation e-mail from the Philips Online Shop. Click on the link in the e-mail to find the location of your parcel or check your order status. You can also find the tracking number in the "Order History" section of My Account page after logging in. If you have a problem tracking your order, you can always contact the Philips Online Shop by clicking here.
Once your order has been shipped, you will receive a tracking number by e-mail from us. With this number, you can track the delivery of your order. Please note you may receive multiple tracking numbers if your order is shipped in multiple shipments. If you are not available at the time of delivery, your order may be delivered to either a neighbour or a FedEx collection point nearby. You will always receive a notice from FedEx in the letter box stating where you can pick up the package from.
We offer FedEx 2nd day service as a shipping method.
The shipping service we provide:
Is fully insured and secure
Unpacking and product installation not included
Taking back and recycling of old product not included.
Any delivery or shipment dates given by Philips Canada are best estimates only, and are subject to change.
We can only deliver to addresses in Canada and cannot deliver to a PO Box. If you do have questions, you can contact the Philips Online Shop by clicking here, M-F.Any delivery or shipment dates given by Philips Canada are best estimates only, and are subject to change.
Eligible orders of over $50.00 ship free. Free shipping eligibility requirements are as follows:
This offer applies only to merchandise orders, and excludes taxes and other chargesPromotional coupons and other discounts, where applicable, will be deducted from your item subtotal and may affect your free shipping eligibilityGift cards (including electronic gift cards) will not be counted towards the free shipping offer
If you cancel part of an order, the eligibility of your remaining order may be affected You can also see shipping costs, after placing your order, in the Order Confirmation e-mail and on "view order history" section of My Account page after logging in. If your order is under $50.00, the shipping cost is $11.99.
You will receive a Shipping Confirmation e-mail as soon as your order leaves our warehouse. We aim to give the highest levels of customer satisfaction and orders placed at or before 11 am will typically be shipped on the same working day, if:
We accept the following:
You can safely enter all your payment details via our secure server, which encrypts all submitted information. All payment methods are free of charge as we do not charge any transaction fees.
You can expect a refund within a maximum of 10 working days upon us receiving your return, depending on your original payment method. Credit card refunds will be sent to the card-issuing bank within 10 working days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
You can redeem your discount promotional code by entering the code in the ""Enter Discount Voucher Codes"" field, then click 'Apply' during checkout. You can only use one promotional code per order. Some promotional codes may not be valid for certain product categories or already discounted products. Promotional codes may only be used during the time period specified.
Coupons and Discounts are valid in Canada only, unless stated otherwise.
Please ensure that you are applying the voucher code based on the relevant terms and conditions of the voucher. The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. Use the whole voucher code provided to you as the below example.
If you have tried everything and your promotional code still does not work, please contact us. We are happy to help you further.
In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.
Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.
You can return your product for free within 30 days from purchase. Simply follow the below steps to use our Do It Yourself (DIY) Return Portal.
1) Login to your MyPhilips Account and click on ‘View active order history’ then select the order you would like to return.
OR
If you do not have a MyPhilips Account, please go to the following link to create your return and enter in the email address used to place the order and order number. (Please note: if the order does not have theoption to return you may have lapsed the 30 day return window.)
2) Ensure the check box to the left of each product you would like to return is selected and update the quantity drop down to the number of units you are returning.
a. If you are returning multiple products please make sure they fit in one box. If you need to ship back multiple boxes please create separate return requests for the items in each individual box.
3) Click on Return products button
4) Select if you would like exchange the product for a replacement of the same item or return for a refund. (Please note: if refund is the only option displayed it means we are out of stock and cannot offer a replacement at this time.)
5) Select the reason for return from the drop down list.
6) You will then see packing instructions and a link to download your FedEx return label. Your return label will be emailed to you as well. (Please note: we do not require all items to be physically returned to receive a replacement or refund. If this is the case for your order you will be instructed to confirm disposal of the item and you’ll receive an email confirmation for your refund or replacement.)
a. Please be sure you pack all items into one box if you are returning multiple products.
7) Next Philips will show you the FedEx drop off location closest to you. You can also search in a different area if needed.
8) Once the returned product is received and checked by Philips, the refund or replacement will be issued and a confirmation email will be sent to you.
9) The refunded amount will be transferred to the original form of payment that was used to purchase that product.
Please note: we will refund the relevant part of the purchase price for that product. Please ensure you send all original parts.
If you have any issues please contact the Philips Online Store here.
Not completely happy with your purchase? No problem. You can return your order within the first 30 days. The product must be returned clean and in its entirety, together with its original packaging or in another solid box.
In the unlikely event that you have a defective product, you have the right to return it within the Return Guarantee period. Please keep all the packaging materials, accessories and warranty information that accompanies your product as this may be needed should there be a fault. If you choose to return the product, please follow the ‘DIY Return Portal’ steps noted above. If you have any issues with the DIY portal you can contact the Philips Online Store Support by clicking here.
If the carton orcontents have been damaged in transit, you can return the item(s) to us within Return Guarantee period for exchange.
Please check that your order is correct at the time of delivery, make sure that the product carton is sealed and unopened. If you are unhappy with the state of delivery, please follow the ‘DIY Return Portal’ steps noted above. If you have any issues with the DIY portal you can contact the Philips Online Store Support by clicking here.
If you received an email from Philips with tracking details for your order but never received your shipment you can contact the Philips Online Store Support by clicking here. An advisor will validate the tracking details and delivery address and help you complete a request for a refund or a replacement item once approved.
Do you need to exchange or return a spare part? Please contact the Philips Online Store Support by clicking here.
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