Foire aux questions

Malheureusement, la liste des questions fréquemment posées n'est pas disponible en français. Elle est disponible ci-dessous en anglais.

Top-10 FAQs Top 10 FAQ

• Why does the machine not switch on?
• What do I do when the coffee machine needs descaling?
• What is the best way to brew a creamy coffee?
• What do I do when the general alarm sign comes on?
• Why does the machine make strange noises during brewing and/or why doesn't the coffee come out?
• Why is no hot water or steam coming out?
• How do I get a more consistent coffee quality?
• Why does coffee come out at the sides of the dispenser?
• Why is the coffee that comes out of the machine not hot?
• Why is the machine not working even though it is switched on?

Getting started (1)

• Why does the machine not switch on?

Use and Learn (9)

• What do I do when the coffee machine needs descaling?
• Why does the machine make strange noises during brewing and/or why doesn't the coffee come out?
• How do I get a more consistent coffee quality?
• Why does coffee come out at the sides of the dispenser?
• Why is the coffee that comes out of the machine not hot?
• Why is the machine not working even though it is switched on?
• Why doesn't the Pannarello wand froth the milk?
• How do I remove the brewing unit?
• Why does the machine take so long to heat up and/or why is the amount of water coming out of the tube very small?

Tips and Tricks (1)

• What is the best way to brew a creamy coffee?

Dépannage (2)

• What do I do when the general alarm sign comes on?
• Why is no hot water or steam coming out?