Rated 1 out of
On 3rd warranty replacement unit
First, when this product is working, it is working well! However, we had multiple failures on this product. Purchased in Nov 2016. Our first warranty claim occurred in July 2017. Our second warranty claim occurred again shortly after it; Aug 2017. Our third claim just occurred a few days ago now; Oct 2018.
We've only used original Philips Sonic toothbrush heads. It's alway cleaned after use.
This is kind of ridiculous! Should this third one fail, I will be outside of the warranty period! No more free replacements! My son has a cheaper Essence+ for the last 2 years and it's still working fine!
Form over function for this particular product!!!! Looks good! Has a nice portable charger. But ... fails to meet the overall mark!
I recently calculated the cost of ownership on this product. If the DiamondClean failed after the warranty period, the cost ownership for 2 people for 2 years comes out to ... over $250 per year! And that's with buying the DiamondClean on Black Friday prices!!!!
Maybe the FlexCare Sonic electric toothbrush would have been a better choice? Or even just their lower product line.
Top of the line product with Top of the line headache.
Date published: 2018-10-13
Rated 1 out of
After using 3 of first models when they first came out I feel scammed. All stopped working in a matter of months/weeks. If the newer models fix the defect I should get a newer replacement. I've wasted hundreds and hundreds of dollars and have now ended up with nothing. If sonicare knows there is a defect (and by the number of people with the same complaint there clearly is), they should compensate.
Date published: 2018-07-15
Rated 4 out of
The Diamond Clean has a "secret" last mode selected memory feature!
I already had a Sonicare Flexcare at home, that I didn't want to use for business travel, so I bought the Diamond Clean model as a dedicated travel toothbrush. I love that the travel case is also the charging base!
The most common complaint, about the Diamond Clean model, is the mode selection.
I almost didn't buy it based on this complaint in many of the reviews.
The problem is, even if everyone did read the manual, the manual doesn't properly explain the mode selection feature.
I discovered, by accident, that the Diamond Clean has a "secret" last mode selected memory feature.
By pressing the power on button once, the Diamond Clean will always operate at the last mode used.
For example, if you prefer to always use the Gum Care mode:
Before attaching the brush head, power on and scroll to the Gum Care mode, let the brush operate for 3-5 seconds, then power off.
Then when you're ready to brush, press the power on button and it will always operate in the Gum Care mode.
No need to scroll through the modes every time you power up.
I have no need for the mouthwash glass/charging base, as my Diamond Clean is primarily used for travel, and is stored in its case.
I agree, with the other reviews, that having to clean and dry the mouthwash glass, before charging, makes it cumbersome to use.
I tried using it, with my home Sonicare Flexcare, but it got annoying really fast.
I would have given the Diamond Clean 5 stars if the travel case had room for a travel size tube of toothpaste.
Date published: 2016-09-10
Rated 4 out of
An AMAZING addition to Sonicare's line with one big flaw (or two)...
I have been a Sonicare user for about eight years and have grown to love the design, ease of use, and amazingly effective dental care their products provide. On a recent business trip I left my Sonicare Flexcare+ in my hotel room and was very disappointed when it could not be found later by the hotel staff. I immediately went on line to see what the latest Sonicare model was, and was amazed to find the Sonicare DiamondClean. Even though there were not many reviews out yet, I knew this product had to be great.
I ordered my DiamondClean and eagerly awaited its arrival. The brush lives up to everything I had read with one big flaw, in my opinion. Let me first say that this unit left my teeth feeling cleaner than they've EVER felt. I had noticeably cleaner teeth after the first use.
The flaw, in my opinion, is that the designers left off a very important element which is the button that allows you to select the mode before you turn on the brush. Users of Flexcare know what I'm talking about...there is a "toggle" button that allows you to select the brush mode and a separate button that turns the unit on. With the DiamondClean you have to press the power button multiple times to reach the desired brush mode. Try that with toothpaste on the brush head and trying to look down to see which mode you are selecting. BAD design. I guess in time I will learn how many clicks for gum care, etc. but this was definitely a huge let-down for me in such an expensive Sonicare model.
The other interesting feature is the USB travel case. I find this a bit "gimicky" as I have never been to a hotel that didn't have an electrical outlet for me to plug in my Sonicare, and furthermore, I have to be on a VERY long trip to require me to charge it. The other let-down with the very sleek travel case is the fact that you cannot place the brush head clear cover on the brush head and place it into the case. Only the brushead with no cover will fit into the precisely molded fittings. Another obvious flaw that hopefully will be corrected in future releases.
Overall, I am happy and think you will be as well.
Date published: 2011-10-07
Rated 1 out of
Best cleaner, worse one to use!!!
I own this product as well as the Flex care+ and use both everyday.(in two different places) the diamond clean does clean better although if you put the diamond clean head on the Flex care they feel to have the same clean, that being said the Flex care+ has this beautiful second button that allows you to change modes before you turn it on, 2 main reasons this is important is because its a guessing game on the mode you are using because you will fling toothpaste everywhere as well as if you wanna turn it back on for a quick follow up and and turn it back off it now requires you pressing the button through all the 5 modes before it will turn off. how they thought deleting that feature plus it not having a uv cleaner makes it more expensive and top dog i can't understand, to me equals a cheaper unit. the Flex care+ has rubber grip this guy(diamond clean) is slick with its wanna b ceramic feel which looks great but will fly out of your hand faster than an iPone with no case. last huuuuuge pick with this unit is that the head cover is USELESS literally they don't fit in the case, i travel a lot and i love covering it when I'm not home, why would i wanna put the head cover in my pocket or bag when i have a this usb charging case. to bad doesn't fit with it.
Date published: 2012-01-18
Rated 2 out of
Did not last as long as prior Sonicare products
I've used Sonicare for almost two decades. My dental cleanings have been much better after a dentist recommended I switch to an electric toothbrush. The first Sonicare toothbrush is still going strong. My second lasted 6 years, which I was very impressed with, so I did not hesitate to splurge on this Sonicare version. However, after a few months, it started making strange noises like the motor was failing, so I easily exchanged it for a new one. Now, 1.5 years into the new one, the motor seems to be dying. Not the durability I was hoping for.
I do like the travel case, the shape, and the toothbrush. I'm just disappointed it did not last as long as prior models I owned, especially at this price point.
Date published: 2015-10-25
Rated 2 out of
This toothbrush is a downgrade from previous Sonicare Toothbrushs.
Rubber Grip removed so now the brush is slippery.
3 slice battery indicator removed. Hard to tell when battery is low.
Mode button removed, now you need to change the mode once the brush is in your mouth or have your toothpaste fling all over the place.
New brush heads are way over priced.
No more UV Cleaner.
While the brush works its more of a downgrade and your pretty much just paying for the cool charging features.
Date published: 2011-11-05
Rated 1 out of
major disappointment with full buyers remorse
This was my second Phillips Sonic-Care Toothbrush purchased for me in addition to buying one for my daughter when she started college. I made the purchase through my dentist office despite my original still working well because this model has gum care & deep clean setting.
Unfortunately it hasn't lived up to the quality of my first one (it is still working 100% after 4 years) while new one doesn't hold a charge or maintain adequate power like one with stand (this one has cup) I am extremely disappointed in the quality & design (who thought to have settings where you can see them when too easy to change while in use)
Date published: 2018-10-03